Technical Service Manager, Care Chemicals, AgChem, Remote

Who are we?

As the leading global chemical supplier for the personal care, home care, industrial and institutional cleaning industries, and technical applications in the agrochemical industry, BASF Care Chemicals is focused on partnering with customers to create innovative solutions with great speed and agility to meet the current and future needs of society in a more sustainable way. We are proud to contribute to the long-term success of our customers’ brands by offering a broad range of products and concepts such as common household items, like cosmetics, detergents and cleaners, as well as industrial products and processes like crop protection, CASE raw materials, Pulp and paper, health and broad chemical market additives.

At Care Chemicals, we not only care about supporting our customers and achieving strong business results; we care about our team members. We aim to create a motivating, inspiring and inclusive work environment where all team members feel supported, heard and developed. Being part of our team means showing up every day to work collaboratively across functions to win for the overall success of the team. We value bringing diverse perspectives and backgrounds together to stretch our teams to think differently, challenge the status quo and problem solve for the greater good of our customers and society.

Come, be a part of our team and create Care chemistry with us!

As a Technical Service Manager, (TSM), reporting into the AT/TS Group Lead, you will apply your strong industrial technical expertise and customer-focused mindset supporting the generation of new business while maintaining existing business with key industrial customers / accounts for the NA Industrial Formulators surfactant business.  You will lead field technical support servicing a broad industrial chemical market for surfactants while being the End-Market technical expert.      

You will identify and drive new business opportunities enabling sales to generate revenue.  You will interface and build technical relationships with strategic customers, providing technical expertise and translating customer needs to action. You will take the lead managing customer projects and managing internal and external stakeholders’ expectations.

There is a travel requirement of 50% - 75% primarily across the NA region.  This position offers a company car, laptop, phone, and all travel expenses covered by the company. 

As a Technical Service Manager, AgChem, you create chemistry by...

• Serving as the primary technical liaison for customers and distribution partners to advance technical projects and identify unaddressed customer and market demands to facilitate the transition to commercial revenue.
• Translating identified customers’ needs into actionable and profitable technical projects through collaboration with Application Technology Scientists, Product Development, Marketing and Sales teams.
• Forming and strengthening external technical relationships, developing a plan to leverage such partnerships to enhance business impact and ensure effective joint customer follow-up with sales
• Recording customer interactions through call reports in Salesforce while building a technical opportunity pipeline that spans from identification to commercialization; this process includes prioritizing opportunities, removing technical barriers, coordination with sales, and providing feedback on both successful and unsuccessful opportunities.
• Exercising your creativity, independent thinking and technical expertise, you will determine the necessary technical application data for execution by Application Technology scientists to deliver a tailored solution to customers. 
• Positioning and articulating BASF Product value proposition, while identifying portfolio gaps and unmet market and customer needs.
• Focusing on growing the business, you will develop the technical strategy essential for supporting strategic growth and fostering relationships with key customers. 
• Multi-tasking with an attention to detail, you will manage multiple concurrent customer needs involving a significant degree of complexity.

If you have...

• Preferably +10 years’ experience in formulating, providing technical service, and/or conducting application work in the field of AgChem additives / adjuvants for crop protection with a focus on surfactant technology
• Possess extensive knowledge and understanding of the application of AgChem additives / adjuvants and formulation experience in Crop Protection market.  
• Have a B.S degree in chemistry, chemical engineering or a related scientific discipline
• Strong customer focus and a team player with external and internal stakeholders, understanding customer needs through close interaction / frequent visits, providing solutions that effectively and profitability address identified needs.
• Strong ability to communicate with varying stakeholders (e.g., Technical and Commercial teams, customers, etc.)
• The ability to influence, strong analytical and interpersonal skills, are a self-starter, proactive and comfortable with ambiguity

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $132,000 - $165,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.