Technical Sales Manager - Paper & Packaging - Remote

Job Description

Technical Sales Manager - Paper & Packaging - Remote
BioSolutions Business, Carbohydrates Solutions Division

The successful candidate will be a results driven technical professional responsible for supporting and developing customers in the U.S. and Canada for ADM’s Sustainable Packaging segment which includes but is not limited to Paper, Packaging, Corrugated and Other Industrial industries. This position is responsible for providing support to an existing account base, including large national accounts, with emphasis on supporting customer operations, running trials, providing trainings, growing technical relationships and improving the overall customer experience.

Desired Characteristics

• 10+ years of broad technical experience in papermaking, corrugating, additive or other adjacent industries
• Expertise in starches and other chemical additives
• Experience troubleshooting and resolving machine runability issues
• Resourceful, self-starter with strong interpersonal skills
• Ability to operate independently making sound judgements and decisions with the support of sales, product management and leadership
• Proven service and customer focus with ability to build relationships across all levels of operations, plant personnel, R&D and management
• Willingness to learn, assist and manage all customer channels and products
• Desire/motivation to help promote ADM portfolio and products to “key” relationships
• Ability to work as a team player in a growing, quickly changing business environment

• Develop and grow customer relationships by providing subject matter expertise and technical knowledge targeted at improving the customer experience
• Provide on-site support for trials, qualifications, audits and requested trainings
• Partner with customer operations teams to troubleshoot and resolve runability issues
• Recommend specialty “value-added” solutions
• Effectively introduce new products, technologies, and processes, to strengthen existing relationships and obtain new business in support of segment growth targets and account plans
• Continually draw insights on customer needs and seek opportunities to translate these into actionable plans and pipeline development
• Work closely with ADM’s customer facing organization to support the development and implementation of differentiated value propositions
• Contribute to the creation and execution of action-based customer development plans
• Develop, document and maintain a strong working knowledge of the Sustainable Packaging market and competitive landscape
• Active use and maintenance of CRM Tool (Salesforce.com)

• B.Sc. or M.Sc. or equivalent in paper science, material science, chemical engineering, process engineering or similar
• Strong background in papermaking and corrugated chemistries, including starch, with at least 10 years of relevant technical expertise
• Excellent technical understanding and hands-on experience with papermaking/corrugated process
• Excellent written and oral communication skills
• External network in paper, corrugated and additive industries …