Technical Program Manager

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are actively seeking a Technical Program Manager focused on owning and driving the relationship between the Cloud Operations and application/service and Engineering teams. In this exciting new role, you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9's latest product offerings. This position is open to qualified applicants within the United States, with occasional travel to our San Ramon, CA headquarters. Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays).

This program cuts across multiple technology groups. You will act as a central point, owning the definition and execution of the portion of this program as it affects delivery both inside and outside of Five9. You will take on goals related to financial and operational efficiencies and be responsible for ensuring that these are tracked accordingly. 

Key Responsibilities:

• 2+ years of Technical Program Management experience in a related industry. 
• Experience managing efforts in cloud environments, distributed systems and/or developing large-scale web applications. 
• Experience with current web technologies. 
• Proven experience working with senior leadership and experience defining and delivering on a product roadmap. 
• Fluency and comfort with business applications such as Word, Excel and SharePoint. 
• Proven ability to bring clarity to ambiguous situations. 
• A proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow through on initiatives. 

Requirements:

• 5+ years of Technical Program Management experience. 
• A bachelor's degree in Engineering, Computer Science or equivalent. 
• Exceptional written and verbal communication. 
• Thorough understanding of software development lifecycle from conception to delivery. 
• Experience working with cloud-based technologies (AWS/GCP preferred) 

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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.