Technical Program Manager - Patient Access & Affordability (Hybrid)

Job Description

Our Patient Access and Affordability team, part of the Value Team of Market Access and Revenue Management (MARM) in the Human Health IT Division, plays a vital role in our mission to increase access to products for patients, especially in low- and middle-income countries (LMICs) and underserved populations. We are dedicated to ensuring that patients can access the treatments and medications they need while effectively managing the financial aspects of their healthcare journey.

Are you ready to swing into action like Miles Morales? As the IT Program Manager for Patient Access and Affordability, you will be the glue that holds together our initiatives, driving collaboration across the entire patient journey. We are seeking a superhero like Miles Morales, who possesses the superpower to weave together and supercharge the Patient Journey end-to-end, with an innovative vision that allows them to see challenges and opportunities through a transformative lens. Your ability to adapt and energize change will be key in focusing on Patient Access, Affordability, Health Equity, Activation, and New Initiatives.

Value We Want to Create:

This opportunity explores high-priority initiatives and promising proof-of-concepts. These initiatives have the potential to revolutionize the patient journey from end to end, focusing strongly on patient access and affordability. By productizing health equity and patient activation efforts, you will help assess, develop, and innovate new products that align with our strategic priorities.

You will help drive the initiative to centralize our data by creating a unified data domain. Your efforts will provide deeper insights into patient access and affordability, driving better decision-making and evolving the our Company Access program.

Our goal is to evolve and scale the Financial Patient Programs using our digital platform to address critical access and affordability challenges, particularly in high-priority countries. In regions like Asia Pacific, where around 90% of patients cannot afford life-saving treatments, your leadership will be essential in increasing access and advancing our commercial capabilities.

Responsibilities:

• Manage program delivery for the Patient Access and Affordability product line, ensuring alignment with business objectives and improved patient outcomes.

• Identify and resolve obstacles encountered during project delivery.

• Promote continuous improvement within the delivery team.

• Coach and mentor team members in effectively utilizing tools for their tasks.

• Use a strategic and innovative approach to align business needs with program goals and measurable outcomes.

• Collaborate with the product line lead and stakeholders to facilitate communication and drive strategic programs and roadmaps.

• Lead all aspects of projects/programs, including requirements gathering, business case creation, and implementation.

• Manage complex dependencies, planning for integration with larger programs and portfolios.

• Ensure proper resourcing to support daily activities and adapt to changing priorities.

• Schedule and facilitate meetings and training related to projects/programs.

• Work with cross-functional teams (product management, engineering, stakeholders, SMEs) to ensure program success and fit-for-purpose solutions.

• Serve as the primary liaison for stakeholders, providing regular updates on progress, risks, and outcomes.

• Identify, mitigate, and manage risks related to program delivery, especially those impacting patient care and access.

• Support resource allocation, ensuring effective utilization and resolving any conflicts.

Required Experience and Skills:

• A university degree (BA minimum) in Computer Science, Information Technology, Business Marketing or related fields with a strong technical component.

• 5 years working experience with proven hands-on experience in IT delivery.

• Strong understanding of project management methodologies and frameworks including Agile and Scrum methodologies, ideally experience working with and setting up JIRA and Confluence

• Excellent organizational and time management skills, with the ability to handle multiple projects simultaneously.

• Exceptional communication skills, both written and verbal, with the ability to convey complex technical concepts to non-technical stakeholders.

• Experience from working in an agile environment – understanding of MVP and build-measure-learn concepts and principles.

• Proactive and capable of taking the initiative to drive projects forward.

• Ability to build and maintain positive relationships with diverse stakeholders.

Preferred Experience and Skills:

• Demonstrated understanding of commercial business processes in healthcare, particularly in Market Access, Patient Access, and Health Equity with a strong focus on enhancing patient experiences and outcomes.

• Proficient in technologies including the Salesforce Ecosystem, web technologies, AWS, and Microsoft Techstack.

• Experienced in system and data integration, master data management, data migration, reporting, and analytics.

• Adept at working in a global and diverse environment, fostering collaboration across cultures.

• Utilized AI and GenAI to automate and streamline business processes, enhancing operational efficiency.

• Possess an innovative and curious mindset, adaptable to change and focused on continuous improvement to drive better outcomes.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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