Technical Program Manager

Job Description:

About the Role: 

We are looking for a dynamic and experienced Technical Program Manager to help optimize Cityblock’s vendor landscape and bring our technical capabilities into greater harmony with our business needs. Our work focuses on setting up our central and member-facing teams with the right tools to improve member care. You will join the Product Operations team that works closely with Product Management, Engineering, Design, Clinical, Operations, and Growth to create a meaningful and tailored care journey that meets our members’ health needs.

Responsibilities:

• Develops, leads, and executes end-to-end cross-cutting, technical programs that optimize Cityblock’s vendor landscape and help grow our membership and impact

• Manages and optimizes relationships with vendors and other service providers

• Converts cross-functional stakeholders into enthusiastic supporters of shared technical program goals - stakeholders include but are not limited to Product, Engineering, Clinical, Operations, and Growth

• Serves as technical liaison to product managers on cross-system solutions/products

• Communicates program details to stakeholders ranging from technical to non-technical and across different levels of leadership to ensure prompt delivery

• Develops metrics to track progress and inform program improvements

• Uncovers risks and dependencies, effectively communicates the associated business impact to relevant leadership, and proactively finds paths to mitigate

• Navigates the nuanced technical details of a problem space to ensure program success

• Identifies connection points and pieces together components from different sources into cohesive technical solutions
   

Requirements for the Role: 

• Bachelor's Degree; 4+ years of experience in product, engineering, EHR configuration or technical integrations - bonus if you’re versed in Athenahealth EHR

• You’re obsessed with how the right mix of vendors can enable our business goals

• You build strong relationships with your collaborators, get them excited about your ideas and work alongside them to bring those ideas to life

• You’re a skilled communicator that understands how to convey technical details to different audiences

• You’re able to see several steps ahead; you proactively identify and parse out technical risks, chart a mitigation path, and surface to the right stakeholders for decision-making to ensure prompt program delivery

• You’re able to make sense of a traffic jam of ideas and organize them into unified solutions or incorporate them into existing solutions

• You see the 10,000 foot view of the problem and also love to dive into the details in order to uncover the most impactful and efficient path forward

• You bring a strong sense of ownership to your work

• You’re organized …