Technical Product Support Lead - Healthcare

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Product Support Technical Lead at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation.
• Liaise between development and implementation teams to ensure clear communications and expectations.
• Configure technical system settings, ensuring client/project deadlines are met. 
• Communicate with the project team leadership; recommend program changes as needed 
• Triage issues related to Engineering work and escalate as needed

What we're looking for

• 9+ years of IT experience in development, business analysis, application implementation, support, and troubleshooting, with 3+ years of Healthcare experience preferred
• Strong communication and follow-up skills; able to communicate effectively at all levels
• Technical lead with a coding background; experience in integration, conversion, and running/monitoring batch jobs
• Basic knowledge of .Net (not coding) and networking concepts
• Nice to have: SSRS, SQL

What you should expect in this role

• This is a fully remote opportunity within the U.S. and its territories
• Opportunities to travel through your work (0-10%)

Please Note:

• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 3/3/2024.

The pay range for this position is $72,800.00 - $104,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.