Technical Operations Strategist - Remote US

At Vanta, our mission is to secure the internet and protect consumer data. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As our Support Operations Strategist, you will own both day-to-day Support Operations as well as longer term projects, and always with mind on how to create processes that scale at a fast growing company. You will own all support tooling, AI bots, and be a liaison for other teams who wish to cross functionally engage with the Support team as well as the go-to expert when it comes to Support data. This role is a blend of both operations/administration as well as some data analysis/dashboard and report creation.

Our Team’s mission is to “Consistently deliver comprehensive technical, product, and compliance solutions to our customers throughout their security journey while prioritizing and enhancing customer education”

You must possess great communication skills, have a desire to analyze data to tell the Support team’s story, as well as identify areas for improvement. The Support team is your customer, and it will be your responsibility to reduce frictions as possible. You will be tasked with finding ways for the team to be more productive through workflows and processes, finding time savers for the team to work more effectively, and exploring tooling options that can better enable the team as well as our customers to easily access information - thus better enabling the Support team to shine. Our ideal candidate would be someone who enjoys problem solving, …