Technical Operations Lead

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

The Team
As a Technical Operations Manager, you will be based in the United States, reporting to the Global Delivery Manager and will be responsible for supporting day-to-day operations and execution, reviewing, and delivering managed services engagement and recommending process improvements. By collaborating closely with the offshore Operations Managers and customer leads, you’ll evaluate and improve existing processes to achieve greater business results.

The technical operations Manager is responsible for continuously monitoring all operational KPIs and take necessary proactive and reactive actions to ensure the success of the assigned managed services engagement and also act as the regional lead of Delivery Excellence program for Operations

What You Will Be Doing:

• Help in managing Hitachi’s managed service activities and deliverables of assigned customer(s).
• Identify and scope opportunities to improve current programs.
• Monthly Status Reports and trend analysis
• Support the development of content for internal communications and communicate relevant information to the organization as required.
• Help coordinate an ever-changing variety of internal initiatives and projects.
• Collect and evaluate success criteria and performance metrics.
• Process Improvement: Identify, design, and implement process improvements to enhance IT operations, reduce inefficiencies, and drive productivity.
• Stakeholder Engagement: Collaborate with IT leadership, business units, and key stakeholders to understand needs, gather requirements, and deliver solutions that support business objectives.
• Performance Metrics: Develop and track performance metrics to measure the effectiveness of the current programs.
• Training and Development: Create and deliver training programs to enhance the skills and capabilities of the team in areas of operational excellence and change management.
• Best Practices: Identify and promote industry best practices and standards within the delivery function to ensure high-quality service delivery.
• Continuous Improvement: Foster a culture of continuous improvement by encouraging innovation, feedback, and collaboration within the …