Technical Operations Engineer I

WHO WE ARE  

Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.

THE ROLE

• Become a subject matter expert on Programmatic topics such as: platform functionality, campaign best practices, pixel implementation, creative troubleshooting, and more
• Provide technical support of Programmatic platforms, campaign performance, and external DSP tools
• Triage support tickets with issue summary, urgency, and next steps when input is needed from backend engineering teams
• Manage collaboration and build process between cross-functional teams to ensure efficient issue resolution and notification
• Draft and maintain product and troubleshooting documentation Participate in team owned processes such as: Platform Admin, Vendor Certification, Third-Party Ad Tag Handling, and more 

WHO YOU ARE

• You are analytically driven
• You are a problem solver
• You are a collaborator
• You pinpoint efficiency gaps and build creative solutions
• You are nerdy, but loveable
• Possess a genuine enthusiasm and curiosity for technology, operations, and the programmatic landscape  

QUALIFICATIONS

• 2+ years in a support role
• Bachelor’s Degree in Computer Science, Mathematics, Statistics or related field OR equivalent experience
• Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction
• Experience using DSPs including (but not limited to): DoubleClick Bid Manager, The Trade Desk, and AppNexus. Zeta DSP a plus
• Basic to intermediate SQL acumen (MySQL, Vertica, HIVE)
• Some experience with HTML, JavaScript, and CSS
• Excellent verbal and written communication skills – you can translate technical concepts into layman terms
• Ability to thrive in a fast-paced and dynamic environment 

BENEFITS & PERKS 

• Unlimited PTO 
• Excellent medical, dental, and vision coverage 
• Employee Equity and Stock Purchase Plan 
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! 

SALARY RANGE 

The salary range for this role is $60,000.00 - $90,000.00, depending on location and experience.  

PEOPLE & CULTURE AT ZETA 

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. 

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS! 

https://zetaglobal.com/press/?cat=press-releases 

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