Technical Operations Engineer
Atlanta (Remote Friendly)
Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. We proudly serve more than 6 million parents and kids with our award-winning banking app for families. With Greenlight, parents can automate allowance, manage chores, set flexible spend controls, and invest for their family’s future. Kids and teens learn to earn, save, spend wisely, and invest.
At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.
Greenlight is currently building a team of Tech Ops Engineers to execute on our goals of operational excellence.
The estimated base pay range for this position in (NY, CA, WA): $90,000- 110,000The estimated base pay range for this position in (CO): $90,000 - 100,000
Who we are:It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.
Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Apply
At Greenlight, we believe every child should have the opportunity to become financially healthy and happy. It’s no small task, and that’s why we leap out of bed every morning to come to work. Because creating a better, brighter future for the next generation depends on it.
Greenlight is currently building a team of Tech Ops Engineers to execute on our goals of operational excellence.
What you will be doing:
- Production (Tier 3) support: triaging support requests from internal Customer Service & external partner support, identifying root causes, and identifying and providing workarounds
- Production (Tier 3) on-call rotation
- Bug hunting: providing feedback to developers on issues found in production environments. Reviewing Datadog logging and using tools to identify which team and part of the application is causing the defect
- Quality advocacy: be responsible for speaking for the QA team's vision and strategy
- Document and keep current runbooks
- Build and facilitate building of Knowledge Base articles
- Observe and report with an eye on continuous process improvement across engineering
- Address bugs and production issues with an eye towards 99.999% uptime
- API Testing and monitoring
What you should bring:
- 1-3 years experience with testing mobile and web stacks
- 1-2 years experience with Python or Javascript scripting
- Experience with SQL queries for data validation and investigations
- Experience creating/troubleshooting scripts with Python or Javascript
- Experience testing API calls with Postman
- Debugging skills: ability to identify what part of the stack is causing issues with a mobile customer flow, and ability to engage the right people to rally around issuesExperience with DataDog, NewRelic, Zabbix, Prometheus, Nagios or other monitoring applications
- Broad understanding of testing IOS, Android mobile applications
- Broad understanding with CI/CD tooling and Terraform
Technologies we use:
- MySQL Aurora, DynamoDB, Snowflake, Redis
- Python, Javascript
- Node.js, Java, Spring Boot
- React, Redux, Swift, Kotlin
- REST, graphQL, gRPC
- AWS, EKS, Lambda
The estimated base pay range for this position in (NY, CA, WA): $90,000- 110,000The estimated base pay range for this position in (CO): $90,000 - 100,000
Who we are:It takes a special team to aim for a never-been-done-before mission like ours. We’re looking for people who love working together because they know it makes us stronger, people who look to others and ask, “How can I help?” and then “How can we make this even better?” If you’re ready to roll up your sleeves and help parents raise a financially smart generation, apply to join our team.
Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. Apply
Job Profile
Regions
Countries
Remote Friendly
Benefits/Perks1 401(k) match Competitive compensation Competitive compensation package Equity rewards Medical Medical benefits Performance bonus Vision
Tasks- API testing and monitoring
- Bug hunting
- Production tier 3 support
- Quality advocacy
API Testing Aurora AWS CI/CD Datadog DynamoDB EKS GraphQL GRPC Java Javascript Kotlin Lambda MySQL Nagios NewRelic Node.js Operations Postman Prometheus Python React Redis Redux REST Snowflake Spring Boot SQL Strategy Swift Terraform Zabbix
Experience1-3 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9
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