Technical Officer II, Online Teacher Learning Events

Technical Officer II, Online Teacher Learning Events – OPEN Program 

FHI 360 designs and implements academic, professional, cultural, and youth exchange programs for students and emerging leaders around the world. The Online Professional English Network (OPEN) Program, funded by the U.S. Department of State Bureau of Educational and Cultural Affairs, Office of English Language Programs (OELP), offers online courses, webinars, virtual exchanges, an alumni Community of Practice (CoP) and social media content to English as a foreign language educators and other learners that build mutual understanding between peoples. If you have a background in Teaching English to Speakers of Other Languages (TESOL) and a passion for designing online learning events or webinars reaching hundreds of thousands of viewers, you could be the person we are looking for to join our team of professionals committed to increasing the availability of learning opportunities for English language educators and learners worldwide. 

Job Summary: 

The Technical Officer II, Online Teacher Learning Events reports to the Associate Director, Online Engagement Projects and collaborates with other OPEN staff members to support the implementation of American English (AE) Live teacher professional development webinars and other online events reaching international EFL teachers and OPEN program alumni. AE Live webinars share methodologies in English language learning and teaching. The Technical Officer II will contribute to the design of technical tools related to webinar content development and implementation. Using their TESOL expertise, the Technical Officer II will provide technical feedback on materials developed by consultants selected as webinar presenters. Materials will be reviewed for adherence to OPEN guidelines (TESOL Content, Instructional Design and Creative Commons Licensing), global relevance, 508-compliant accessibility requirements, and their ability to encourage exchange within the international TESOL community. The Technical Officer II will also provide technical support and guidance to new staff, consultants, and other stakeholders on standard operating procedures for webinar content development, including program technical guidelines, processes, and tools.  

Accountabilities: 

Technical Requirements/Project Design Implementation: 

• Provides technical support for the development, implementation and dissemination of high-quality online learning sessions focused on best practice in English language teaching and learning. 

• Works closely with OPEN program staff and consultants to ensure activities are implemented according to standard operating procedures (SOPs), ensuring project implementation remains technically sound and adheres to program standards agreed upon with the funder:   

• Monitors and maintains protocols, instruments, data sets, manuals, and training materials for consistent revisions to webinar presentations, based on program guidelines as well as feedback from previous presenters, participants, OELP, and other stakeholders. 

• Ensures project activities are on track with work plans and contractual requirements, with technical expertise informing project implementation. Communicates with consultants selected as participants to ensure that project milestones are completed on time and up to program standards.  

• Provides technical support by contributing to the review of proposals for webinars and the selection of consultants.  

• In collaboration with the webinar team and project leadership, writes technical reports to facilitate best practices, policies, and procedures, including guidelines and standards for webinar content development and open licensing.     

• Conducts analysis of webinar performance and implementation processes to identify areas for improvement and propose appropriate technical strategy and guidelines. 

• Provides textual support to webinar audience via chat and comment boxes during live webinar implementation.  

• Drafts accompanying social media content based on webinar content, sharing best practices related to each webinar theme.  

• Assists with compiling and maintaining technical content to support webinars (e.g. vocabulary glossaries, moderation support guides, etc.).    

• Provides technical support by moderating discussion boards in MOOCs, answering questions and guiding discussions, as needed.    

• Delivers webinar-related presentations at professional meetings and conferences, as requested.  

• Tracks webinar indicators and produces reports on appropriate timelines.  

• Identifies and raises issues with consultants, webinar content, technical platforms, etc. to senior technical staff.  

Business Development and Funder Support:  

• Contributes to webinar portions of proposals and other project reports and documents, based on the guidance provided by project leadership.  

• Collects webinar data for inclusion in proposals.  

• Assists with webinar related research for proposals. 

• Participates in funder meetings, as requested.  

Operations Management (Finance, HR, etc.):  

• Ensures webinar activities are on track with work plans, with technical expertise informing webinar implementation.  

• Coordinates with the webinar team to make sure that survey data is shared appropriately and is incorporated into theme selections, content development and live event delivery.   

• Supports consultant and webinar-related procurement activities with appropriate staff.  

Program Reporting: 

• Maintains webinar statistics database with session and series level data. Incorporates appropriate indicators into webinar and project reports.  

• Prepares webinar result summaries for internal and funder use, as requested.  

Quality Assurance: 

• Develops a knowledge of webinar standards of quality and ensures that processes, procedures, and responsibilities for achieving quality products are formalized and maintained.  

• Performs other duties, as assigned. 

Qualifications and Skills:  

• MA in Education, International Education, International Studies, Communications, Digital Media, TESOL, Economic Development, Technology, or related field required by the funder.  

• Minimum 4 years of relevant experience supporting education related projects and/or teacher training required. International EFL teacher trainer experience preferred.  

• Prior work experience in a non-governmental organization (NGO), government agency, or private company required; experience with a USG international exchange such as Peace Corps, Fulbright English Teaching Assistant, or English Language Fellow, Virtual Educator, or Specialist preferred.  

• Experience planning and executing online events including the use of online meeting tools such as Zoom and Facebook Live, required. 

• Experience with intellectual property and licensing considerations in the educational context preferred; in particular, experience with open licensing using Creative Commons licenses.    

• Strong computer efficiency skills including use of word processing software, Microsoft Excel, SharePoint, Box and Google (docs, sheets, forms, etc.) and capability to learn new technology products.  

• Ability to prepare reports, process a large volume of data and provide information to management in a timely manner; must be diligent and accurate.  

• Articulate, professional, and able to communicate in a clear, positive fashion with funder and staff; ability to read, write and speak fluent English.  

• Sensitivity to cultural diversity and understanding of political, contextual, and ethical issues impacting English language education and training abroad required.   

• Must be able to read, write, and speak fluent English.   

• We respect candidates who can independently keep track of a variety of project activities with different timelines, problem solve and implement corrective action as needed, think strategically and creatively, and find innovative ways to respond to emerging organizational and project needs. 

Travel Requirements:   

• Minimal travel may be required for approved domestic conferences. 

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed to represent a contract of employment. Management reserves the right to review and revise this document at any time. 

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. 

Hiring Salary Range

The expected US-based hiring salary range for this role is listed below. Candidate FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. 

Base salary is only one component of our offer. FHI 360 contributes 12% of monthly base pay to a money purchase pension plan account. Additionally, all US based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

US Based Hiring Salary Range: $68,000 - $88,000

International hiring ranges will differ based on location.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment  process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

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