Technical Education Consultant (Saas; FICO Platform) - Work from Home, United States

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

“Seeking a technically sound individual with a prior background in software programming who thrives in educating others. As part of our Education team, you will work closely with our clients to ensure that they are enabled on our software applications:  FICO Platform Capabilities, Blaze Advisor, and Decision Management Platform Streaming. FICO Platform Capabilities include Decisioning, Business Outcome Simulation, Feature Management, Data Flow, Contextual Processing, Visualization, Orchestration, and Building User Interface. This role is high-engagement, high impact, and high-reward as it combines the ability to exercise both technical and pedagogical skills at the same time."- Sr. Director, Education

What You'll Contribute

• Training delivery activities include teaching FICO Platform capabilities, Blaze Advisor, and Decision Management Platform Streaming courses domestically and globally, securing all physical resources, and coordinating travel plans with FICO’s clients and FICO implementation team.
• Curriculum development activities to include planning, researching, developing applications, and producing technical training materials for new software products and updated features, including lab exercises, instructional texts, technical reference information, and presentations.
• Work closely with Platform Education Director, Product Management and Product Documentation to develop technical courses that are educational and effective for clients, internal employees, and partners.
• Demonstrate competence and confidence in the planning, design, and management of curriculum development projects and processes, and will contribute directly as author and/or editor, where valuable, appropriate, or required.
• Responsible for classroom setup, network and computer setup, troubleshooting, and interactions with client management. Post-delivery responsibilities include completing detailed trip reports, notification of client issues, and review with appropriate individuals …