Technical Customer Service Representative
Work From Home, United States
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Weāre obsessed with growth. From enabling companies to flourish, to helping careers bloom. SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
Start Date: ASAPSalary: $16/hrWork Schedule: 8AM-8PM Eastern (Monday - Friday) Work Set Up: RemoteType of Contract: Full TimeEquipment Provision: Company Provided
Job Summary: The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.Ā
Start Date: ASAPSalary: $16/hrWork Schedule: 8AM-8PM Eastern (Monday - Friday) Work Set Up: RemoteType of Contract: Full TimeEquipment Provision: Company Provided
Job Summary: The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.Ā
What does a day in the life of a Customer Service Representative look like?
- Responds promptly and professionally to complex customer inquiries via phone, email, or chat
- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIsĀ
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Perform other duties as assigned
What are the required qualifications for a Customer Service Representative?
- Technical support experience (computer troubleshooting)
- IT Helpdesk experience required
- Medical Background preferred
- HIPAA
- Must have high school diploma or equivalent
- Must be 18 years or older
- 1 year of previous customer service experience, preferably in a call center environment
- Strong communication skills, both verbal and written
- Proficient in using computers and various software applications
What are the core competencies needed as a Customer Service Representative?
- Customer Service/Focus
- Inquiry Research/Response
- Investigative Mindset/Curiosity
- Patient and Empathetic Attitude
- Teamwork
- Results-oriented
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Must be 18 years or older
Benefits/PerksBonus plans Competitive compensation Dental Insurance Medical Insurance Paid Time Off Skills training Vision Insurance
Tasks- Collaborate with departments
- Follow up with customers
- Handle customer inquiries
- Provide product information
- Resolve customer issues
Communication Customer service Software Applications Technical Support
Experience1 years
EducationEquivalent High school diploma
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9
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