Technical Customer Care Specialist I (Dealertrack )
REMOTE - USA
Company
Cox Automotive - USAJob Family Group
Customer Care GroupJob Profile
Technical Customer Care Specialist IManagement Level
Individual ContributorFlexible Work Option
Can work remotely anywhere in the specified countryTravel %
NoWork Shift
DayCompensation
Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidateâs knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
The application deadline for this role is June 22, 2024.At Cox Automotive weâre forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and weâre looking for people to join our mission to be a force for good in the world.
Come build a better future with the Dealertrack Customer Care team, part of the Cox Automotive family of businesses, as we are hiring for our Technical Customer Care Specialist I position.
Are you Customer Service oriented and looking for opportunities to grow? Look at the skills below and apply if this sounds like you!
This is a Remote Call Center position with the expectation that the candidate will be scheduled Monday - Saturday, to work between the hours of 7AM - 7PM. Candidates can be located anywhere in the United States but must be comfortable working in the Central Time Zone.
Key Responsibilities Â
- The Technical Customer Care Rep will be responsible for routine customer questions relating to product usage, as well as technical support issues relating to the Dealertrack family of productsÂ
- Handle routine customer questions relating to product usage, as well as technical support issues Â
- Maintains expert-level knowledge of MotoSnap Solutions and ProductsÂ
- Develops and maintains strong technical expertise in Dealertrack products and those devices and platforms upon which the products functionÂ
- Accurately logs all customer information in the CRM customer ticketing systemÂ
- Adhere to corporate objectives for ticket processing and associated support service level agreements for response time and ticket closure Â
- Follow-up skillsÂ
- Ability to handle and respond to multiple open issuesÂ
- Able to work independently with little direction and multi-task and handle various tickets at once while being extremely productive and timelyÂ
- Ability to work required shifts both independently and within a team organization Â
- Facilitate communication from Support Team to other departments âŠ
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Bereavement leave COVID-19 vaccination leave Flexible Vacation Flexible work option Jury duty leave Military leave Paid holidays Paid Time Off Parental leave PTO Time off to vote Volunteer time off
Tasks- Facilitate communication
- Maintain product knowledge
Communication CRM Customer service Excel MS Office Technical Support Written communication
Experience0 years
EducationAssociate's Degree GED High school diploma MS
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9