Technical Customer Care Specialist I (Dealertrack Registration & Titling Services)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Technical Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Dealertrack, a Cox Automotive Brand, is currently looking for a Technical Customer Care Specialist I to join our Registration & Titling Services (RTS) team remotely! 

Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions. Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations. 

SCHEDULE:

If selected for this role, your permanent work schedule will be given to you at the time of offer, or during your training period.

• This is a call center role. Hours of operation are 8AM - 9PM (M-F) and 8AM - 6PM (Sat). All times are Eastern.
• You would be scheduled for an 8-hour shift within our hours of operation
• You would also be expected to work some holidays

Your Role: 

• Provide client support and technical resolution via email, phone and other electronic communications. 
• Troubleshoot and resolve all product-specific technical (hardware/software) problems. 
• Verify proper installation and configuration of software. 
• Answer policy and procedural questions. 
• Provide training to clients in the use of system and applications. 
• Other duties as assigned 

Minimum Qualifications: 

• High School Diploma/GED
• Generally, less than 2 years’ experience in a related field
• Skills in PC hardware troubleshooting, software troubleshooting, and problem solving 
• Skills in organization, written communication, and telephone etiquette

What We Look For (Preferred): 

• Skills in communication, time management, and multitasking
• The ability to read a customer
• Reliability and dependability 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug …