Technical Customer Care Specialist I (Dealertrack Registration & Titling Services)

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Technical Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

No

Work Shift

Variable

Compensation

Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Dealertrack, a Cox Automotive Brand, is currently looking for a Technical Customer Care Specialist I to join our Registration & Titling Services (RTS) team remotely! 

Dealertrack's teams are comprised of versatile, hardworking, and creative thinkers with diverse skill sets who can adapt to the rapid changes in the automotive and technology industries. Our professionals are committed to changing the way people shop for and purchase vehicles through our connected digital software solutions. Our Client Service staff is comprised of friendly, courteous professionals who will help our clients with hardware and software issues from start to finish. They have a thorough knowledge of our products and are familiar with state-specific motor vehicle rules and regulations. 

SCHEDULE:

If selected for this role, your permanent work schedule will be given to you at the time of offer, or during your training period.

• This is a call center role. Hours of operation are 8AM - 9PM (M-F) and 8AM - 6PM (Sat). All times are Eastern.
• You would be scheduled for an 8-hour shift within our hours of operation
• You would also be expected to work some holidays

Your Role: 

• Provide client support and technical resolution via email, phone and other electronic communications. 
• Troubleshoot and resolve all product-specific technical (hardware/software) problems. 
• Verify proper installation and configuration of software. 
• Answer policy and procedural questions. 
• Provide training to clients in the use of system and applications. 
• Other duties as assigned 

Minimum Qualifications: 

• High School Diploma/GED
• Generally, less than 2 years’ experience in a related field
• Skills in PC hardware troubleshooting, software troubleshooting, and problem solving 
• Skills in organization, written communication, and telephone etiquette

What We Look For (Preferred): 

• Skills in communication, time management, and multitasking
• The ability to read a customer
• Reliability and dependability 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Application Deadline: 08/16/2024 Apply