Technical Content Writer

Who We Are

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

The Techdocs team at ThousandEyes is responsible for customer-facing documentation. As part of the Product team, we work in concert with product managers, engineering teams, designers, and support engineers to produce the content that customers need.

We follow a docs-as-code model, with content source in Markdown files in a GitHub repository, and with continuous delivery to match feature development in the ThousandEyes SaaS platform. At ThousandEyes, docs are an integral part of the product.

We are looking for a technical writer who enjoys learning about complex technical concepts, and can effectively articulate those concepts to people with a wide range of backgrounds and experience levels. This role is ideal for a person who gets up to speed quickly, has the reflex to organize ideas, and pursues information proactively.

What You'll Do

• Gather information from disparate sources, including your own testing of product features.
• Plan, write, and update documentation about those features.
• Articulate complex concepts in clear language.
• Use a docs-as-code approach for document version control, authoring, review, and collaboration.
• Work on interesting problems with smart, funny, dedicated people.

Apply for This Role If You

• Have experience writing about network technology.
• Learn new concepts quickly and can pass that learning along to others in words and images.
• Notice the finer details of things, and take initiative to fix them if they're not right.
• Use git/GitHub.

Other Relevant Experience

• Website infrastructure such as static site generators, themes, and plugins
• Agile software development and release processes

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

  $73,800 - $158,300 USD

Message to applicants applying to work …