FreshRemote.Work

Technical Consultant - Patient Monitoring (Travel: Vancouver, BC)

Canada - Remote Based

Job Title

Technical Consultant - Patient Monitoring (Travel: Vancouver, BC)

Job Description

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks to ensure a high quality of service in delivering real time patient data requirements.

Your role:

  • Provide technical recommendations that best suit the environment based on customer requirements, support the transition from a break fix operating model to a customer solutions focused operating model.  Drive continuous improvement of implementation methodology and service offerings; actively support to implement service strategies to achieve customer loyalty.
  • Actively participate as a member of the regional work team, collaborating with a diverse team of internal and external resources to include clinical, sales, and service partners.  Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
  • Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.  Adhere to established training, quality, and safety requirements.
  • Install complex, multi-phased systems comprised of IT infrastructure and patient monitoring equipment in both clinical and non-clinical environments (build, deploy, and/or integrate solutions).  Provide a technical review of system configuration to ensure viability of system performance during implementations; diagnose and resolve electronic, networking, and mechanical problems.
  • Approximately 70% travel across the specified geography (throughout British Columbia with some support in Alberta as necessary) is required.  The average driving time is 1-4 hours daily.  Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

  • You’ve acquired 2+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment.  Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
  • Your skills include network configuration and/or troubleshooting experience, and you have obtained the Cisco Certified Network Associate (CCNA) certification (or required to obtain within 12 months from beginning of employment).
  • You have a bachelor’s degree in computer science, electronics, biomedical, or other related disciplines or equivalent combination of education and experience.
  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
  • You must be able to:
    • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
    • Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
    • Wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

Pay Transparency Details

The annual pay range for this position is $51,000.00 to $85,000.00, plus overtime eligible.

This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. ​

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, DC Pension, Flex Dollars (for HSA/PSA/RRSP), stock purchase plan, education reimbursement and much more. Details about our Canada benefits can be found here. ​

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.  

Additional Information

Canadian work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Vancouver, BC.

Philips Canada is committed to treating all people in a way that allows them to maintain their dignity and independence. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply

Job Profile

Regions

North America

Countries

Canada

Restrictions

3 days in-office for office-based teams Field role Must reside in or within commuting distance Onsite roles require full-time presence Weekends

Benefits/Perks

Advancement opportunities Annual incentive plan Collaborative team environment Commitment to diversity Company fleet/car Company relocation benefits will not be provided Diversity and Inclusion Education reimbursement Field service incentive bonus Flexible hours Generous PTO Health technology company HSA Long-term incentives On-call pay On-call rotations Overtime Overtime eligible PTO Remote work options Sales commission Stock Purchase Plan Training Weekends

Tasks
  • Administrative duties
  • Coordinate project resources
  • Drive continuous improvement
  • Install/implement solutions
  • Provide technical recommendations
  • Service and troubleshoot systems
  • Training
  • Troubleshooting
Skills

Administrative Duties CCNA CISCO Clinical Computer Computer Science Configuration Continuous Improvement Customer Relationship Customer Relationship Management Defibrillators Documentation Field Change Orders Field Service Healthcare Implementation Implementation Methodology Installation IT Infrastructure IT networks Lead Generation Maintenance Network Configuration Networking Office Patient Monitoring Preventative maintenance Relationship Management Sales Service Service documentation Service strategies System Configuration Teams Technical Technical knowledge Technology Telemetry Telemetry units Training Travel Troubleshooting Ventilators

Experience

2 years

Education

Bachelor Bachelor's degree Biomedical Business Clinical Computer Science Degree Degree in Computer Science DO Electronics Equivalent Equivalent combination Related disciplines Sales

Certifications

CCNA Cisco Cisco Certified Network Associate (CCNA)

Timezones

America/Edmonton America/Moncton America/Regina America/St_Johns America/Toronto America/Vancouver UTC-3 UTC-4 UTC-5 UTC-6 UTC-7 UTC-8