Technical Consultant - Cotswolds GL56 Area

Technical Consultant - Cotswolds GL56 Area

Department: Service Desk - Hospitality

Employment Type: Permanent - Full Time

Location: Remote - South West

Compensation: £35,000 - £40,000 / year

Description

Wanstor is a multi SDI award winning, future proofed IT service provider. Join our dynamic team as a 2nd Line Support Technician providing a blend of onsite and remote support to our hospitality and retail customers.

In this role, you'll take ownership of all requests, guiding them to successful completion while delivering best-in-class customer service. You will be an exception team player and collaborator. You will enjoy challenge and pace in a high exposure environment, giving you the opportunity to continually learn and progress.

What You'll Do

• Hands-On and remote troubleshooting: Utilize technical expertise to diagnose and resolve complex IT issues escalated from 1st line support
• Client Interaction: Engage directly with clients to understand their technical concerns, providing clear and friendly communication throughout the support process to build strong client relationships.
• Team Collaboration: Collaborate with senior technicians and engineers to escalate and resolve challenging technical issues, while also actively contributing insights and ideas to improve support processes and efficiency.
• Continuous Learning: Stay updated on the latest technologies and industry trends through training and self-study, continuously expanding technical knowledge and skills to enhance support capabilities and career growth.

About You

• Experience providing technical support at a 2nd line level or at a 1st line level demonstrating you’re ready for more!
• Experience of Microsoft server operating systems and technologies, user management through AD 
• Knowledge of ITIL, incident, problem and change management
• Ability to understand and operate to the standards of Cyber Essentials for IT Security.

A degree in an IT related field or comparable technical certifications are advantageous.

What You'll Love

• Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
• Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
• Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.
• Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
• Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
• Health and Wellbeing: Benefit from Vitality health programs to keep you at your best.

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