Technical Account Manager

About Tixr

Tixr is the world's largest, fastest-growing privately-held primary ticketing and live event commerce marketplace, headquartered in Santa Monica, CA. Born from a fan-focused frame of mind, our technology empowers large-scale events, music venues, and sports properties with modern, innovative solutions to their highly complex ticketing and e-commerce needs. Our modern, unified commerce experience supports all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.

About Tixr Client Success

The future of live events is here. At Tixr, we are redefining ticketing and event management from interface to business model, providing powerful and innovative tools to maximize event promotion and revenue, while making it easier, faster, and more enjoyable for audiences to purchase tickets. We are a well-funded startup headquartered in Santa Monica, CA, with a satellite office in London, serving tastemaker clients worldwide and the largest event producers across several key industry verticals.

The Opportunity

We're seeking a detail-oriented Client Success Manager with extensive experience in hospitality, technology, and collegiate or professional sports ticket operations. The selected candidate will play a vital role in ensuring optimal client usage of the Tixr platform and promoting year-over-year growth.

Work-Life

This role offers a remote and flexible work schedule that may vary based on client and team needs.

Responsibilities

• Provide top-tier technical support, inform and train clients in the product's proper use and troubleshoot issues as they arise. 
• Work on all technical aspects of the Tixr / Client relationship, including but not limited to; seating chart builds, detailed event setup, and maintaining all admin-level aspects of our client's development.  
• Manage incoming technical requests and raise them to product, ensuring our clients' technical needs and requirements are met. As well as relay customer feedback and help improve our services. 
• Serve as the go-to liaison between CSMs and product teams, providing them with regular progress updates and maintaining strong relationships. 
• Collaborate with other departments; including marketing, sales and product to ensure proper GTM of new products.
• Contribute to training materials for new clients, document internal and external best practices, and maintain a strong overall product knowledge of the Tixr system.

Qualifications

• 4+ years in account management, preferably in ticketing, live events or similar type of SaaS environment.
• Track record of successful project management. 
• Excellent communication skills, both written and verbal. 
• Strong problem-solving skills and ability to think on your feet. 
• Ability to troubleshoot technical issues and provide timely solutions. 
• Proactive and able to work independently, while also collaborating effectively with teams. 
• Extremely detail-oriented 
• A desire to be constantly learning and developing along with our product.

The Perks

• Salary Range: $65,000 - $75,000 / Year + Bonus + Equity
• 100% Remote Okay with Hybrid Optional
• Paid Health benefits ($0 Premiums)
• Dental, Vision, Life Plans
• Open Vacation
• 401k (50% Match up to 3%)
• Paid Equipment
• Education Stipend
• Paid Holidays & Birthdays Off
• Parental Leave
• Ticket Hookups!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California-born and bred company that's still founder-owned and led to this day, and we support a global client base with staff throughout the US, Canada, and UK.  We exclusively power 500 of the most respected live entertainment brands in 40 countries including LIV Golf, Wynn Nightlife, Detonate, MUSE, Signature Brew, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.