Technical Account Manager

We are looking for a Technical Account Manager with 2-5 years of industry experience to join our growing team. In this role, you will develop and grow large, strategic customer accounts requiring a comprehensive understanding of the technology.

The role requires the capacity to think critically and troubleshoot with minimal assistance. This position offers the opportunity to work closely with cross-functional teams, including product managers and software engineers, to create scalable AI solutions.

We seek someone with hands-on experience with major DSPs (Demand-Side Platforms), SSPs (Supply-Side Platforms), or ad exchanges.

Key Characteristics and Responsibilities

• Focus on a client-centric approach through understanding and aligning with the client’s business goals.

• Ensure accurate campaign setup and reporting with attention to detail.

• Exhibit passion and tech-savvy by staying updated on industry trends, emerging technologies, and changes in programmatic standards.

• Thrive in a fast-paced environment and be a self-starter by taking ownership of tasks without extensive guidance.

• Innovate by thinking creatively and be willing to experiment with strategies and tools to maximize impact.

• Embody an entrepreneurial spirit by rolling up their sleeves and contributing beyond your job description, such as assisting in product feedback.

Qualifications & Skills

Data Visualization & Reporting 

• Ability to visualize performance data using various reporting sources, including DSPs, ad servers, and third-party data providers. Understands which metrics are critical for effective data visualization.

Cross-Platform Data Integration 

• Skilled in tying together disparate reporting sources (e.g., joining DSP and ad server reporting) to provide accurate and actionable insights.

  Measurement & Performance Analysis

• Understands both in-platform and out-of-platform measurement methodologies and can articulate how success is measured across different sources.

• Able to analyze performance data, identify trends, and determine what is working and what needs optimization.

  Identity & Data Management

• Strong knowledge of the identity space, including how data spines work.

• Experience ingesting and utilizing first-party data for campaign activation and optimization.

  Campaign Strategy & Execution

• Experience running full-funnel campaigns, including brand lift studies, CPA-driven campaigns, PMPs, and CRM-based first-party data activation.

• Familiarity with LiveRamp, RAMP IDs, and data onboarding processes.

• Basic knowledge of Snowflake for querying and analyzing data.

• Hands-on experience with DSPs, SSPs, and major platforms such as YouTube and Meta.

• Deep understanding of auction dynamics and bidstream data.

  Campaign Troubleshooting & QA

• Ability to diagnose and resolve issues related to under-delivery or pacing in programmatic campaigns.

• Experience troubleshooting PMPs and ensuring proper setup for activation.

  Client Management & Onboarding

• Consultative approach to guiding clients through onboarding, campaign setup, and optimization strategies.

• Strong ability to interpret and explain product documentation to both internal and external stakeholders.

  Proactive Problem-Solving & Organization

• Proactively monitors performance and identifies opportunities for optimization.

• Well-organized and able to prioritize work effectively in a fast-paced environment.

  Process Documentation & Refinement

• Helps document and refine Technical Account Management (TAM) processes to improve operational efficiency.

  Technical & Analytics Experience

• Proficiency with Tableau, Superset, and other data visualization tools.

• Experience using JIRA for task tracking and project management.

  Bonus – Startup Experience

• Prior experience working in a fast-paced startup environment is a plus

Why Join Us

• Innovative Environment: Work with cutting-edge technologies in a fast-paced, innovative environment.

• Career Growth: Opportunities for professional development and career advancement.

• Collaborative Culture: Join a diverse and inclusive team that values collaboration and creativity.

• Competitive Compensation: Attractive salary and competitive benefits package.

• Inclusive Workplace: be part of a culture of inclusiveness that celebrates diversity.