Technical Account Manager - OpenShift Container Platform - Remote, United States

About the job

Red Hat's North American Services team is looking for an enterprise-level engineer with a background in Platform-as-a-Service and container technologies to join us remotely as a Technical Account Manager in the eastern or central U.S. In this role, you will work with a small set of key financial services customers to provide direct technical and architectural guidance for the Red Hat OpenShift Container Platform. At Red Hat, customer support includes far more than just break-fix solutions. You will make sure our customers get industry-leading resources that will enable their technical environments to run efficiently so they can focus on growing their businesses. You will provide a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. As a Technical Account Manager, you will build relationships with your customers, develop a deep technical understanding of their Red Hat implementations, share technical best practices, and serve as a point of contact for any major incidents. You will manage customer expectations, tailor support for each customer's environment, facilitate collaboration with their other vendors, and advocate on their behalf. You will also partner closely with colleagues in engineering, R&D, product management, and technical support to debug, test, and resolve issues. Well-qualified, home-based engineers within the U.S. eastern and central time zones will be considered.

What you will do

• Support enterprise customers in implementing automated and containerized cloud application platform solutions
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain understanding of customers’ technical infrastructures, hardware, and offerings and serve as a …