Technical Account Manager (Network Services) - Virtual

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for operating, deploying, managing and continuously improving Company's Voice, Commercial, Data, Security, Systems and Network services as well as associated infrastructure in a 7/24 environment. Examples of infrastructure include, but are not limited to: routers, switches, optical transport, applications, servers, IP scopes, databases, etc. Position focuses on stabilizing new products, technologies, services, networks, systems, tools and protocols; drives standardization, automation and service focused instrumentation; provides subject matter expertise; resolves complex break/fix scenarios, engaging broader teams as necessary and partners with/leads engineering, vendors and regions to achieve continuous improvement. Serve as highest tier operations support for various field, care, vendors and customer focused organizations.

Job Description

Core Responsibilities

- Leads all command and control-related activities focused on restoration of outages, communication across Company and rapid restoration.

- Performs a variety of highly complex analytical duties in the planning, deployment, testing and evaluation of the Company's network, products and services including the IP platform, Voice, Data, Commercial, and Systems platform.

- Works under consultative direction towards predetermined long range objectives.

- Determines and pursues course of action necessary to achieve results.

- Frequently serves as operation lead on specific projects, providing broad …