Teams Onboarding Specialist

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial opportunities for them.

For more information, visit https://www.onereal.com/

Location: Remote - US. Candidates MUST be based in the US to be considered.  

Work Schedule: 9 AM - 6 PM ET, 9 AM - 6 PM CT/MT or 9 AM - 6 PM PT

Job Summary:

We are seeking a Team Onboarding Specialist to join our Brokerage Operations department at Real Broker LLC. You will be responsible for creating a seamless process for teams and brokerages to join Real and get up and running with their business. You will be one of the first points of contact for teams and brokerages joining Real - answering their questions, explaining Real, and overseeing their application and onboarding process. You will also serve as a process and task master ensuring everything is done properly and efficiently onboard each member of the team. The Teams’ Team is organized regionally and you will be the go-to process person for your region. 

Duties/Responsibilities:

Pre-Onboarding Team Transition:

• Coordinate pre-onboarding activities for new teams, including researching and gathering data via Discovery Call with the Team Leader/Brokerage Owner in order to understand the team/brokerage business model and provide details regarding each of the Real Team Types and how they will impact the team/brokerage’s current model.

• Responsible for anything team-related at Real and to guide the Team Leader/Brokerage Owner in the transition and setup of their team.

  Team Onboarding:

• Oversee the onboarding process to ensure each member of the team/brokerage is affiliated with Real and that Team Addenda is sent/collected.

• Answer any questions they have regarding their application and the license transfer process

• Coordinate with Onboarding, Broker Team, Executive Leadership to ensure all state process/regulations are followed and team/brokerage is in compliance. 

• Build processes and guidance to help agents navigate both Real’s processes and State, Board, and MLS processes. 

  Relationship Management:

• Serve as the primary support for team leadership and key stakeholders, addressing team-specific issues promptly and efficiently.

• Gain a deep understanding of each team's operational cadence to provide tailored support and optimize their usage of Real systems and tools.

• Submit product tickets for any issues requiring changes outside the scope of the operations team, advocating for timely resolution.

• Facilitate strategic introductions to One Real Title and One Real Mortgage, leveraging these partnerships to enhance team success.

Required Skills/Abilities: 

• Strong attention to detail with ability to prioritize and manage multiple projects simultaneously.

• Excellent verbal and written communication skills to engage with internal teams, external partners and independent brokerages.

• Excellent problem-solving skills; ability to troubleshoot, identify improvements, and make simple decisions independently.

• Strong team player with a results driven approach and who can work with limited guidance.

• Ability to work with sensitive and confidential information.

• Experience onboarding large real estate teams/brokerages and/or working 

Education and Experience:

• Minimum of 5 years of experience in Real Estate brokerage operations

• Minimum of 1 year in Real Estate Onboarding, Team Onboarding/Integration, Team Success

• Experience onboarding customers or similar to a company/system/platform

• Proven experience in project management and operations in Real Estate

• Experience with standard software, such as Google Suite, MS Office, Adobe Sign, Zen Desk, and Pipedrive (or other CRM) 

Must-Have:  Ability to truly encompass our Company Core Values

• Work Hard. Be Kind

• “We” are bigger than “me”

• Tech x Humanity

Physical Requirements: 

• Sit for long periods of time

Real Broker LLC is proud to be an equal-opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.