Team Leader, Supplemental Health and Life Claims

The Group Supplemental Health & Life Claims Team Leader will ensure accurate and fair review of claims, following plan provisions and guidelines. The Team Leader must be able to manage and resolve issues that pertain to claim administration procedures cost containment activities, reports, and quality control issues.

The Team Leader guides and supports the team, sets objectives, communicates progress, and goals, and holds staff accountable for efficient operations. You will assist team members with their development and career progression.

The Team Leader partners internally with cross-functional areas for program direction, goal setting, service delivery and development of action plans and leveraging bench strength. The Team Leader works with external customers to improve the overall experience for the customer. You will be responsible for the overall functioning of the department.

You have

• 4-year college degree preferred or equivalent work/education experience.
• Minimum 3 years insurance experience.
• Direct Group Life and/or Supplemental Health claims experience strongly preferred.
• Previous people leadership experience strongly preferred.
• Regulatory and Compliance experience a plus.
• Excellent written and verbal communication skills.
• Ability to exercise independent & sound judgment in decision making.
• Able to hold others accountable.
• Ability to analyze evidence for discrepancies.
• Ability to conduct research using multiple techniques.
• Excellent time management & organizational skills.
• Multitasking with the ability to manage constantly evolving priorities and ability to prioritize work.
• based on customer service needs and departmental regulations.
• Self-motivated & able to work independently.
• Ability to work collaboratively with professionals from different subject areas and with diverse population.

Leadership Behaviors:

• Actively coaches, develops and rewards team members.
• Builds teams to ensure the very best people are in place.
• Trusts the team to get the job done.
• Fosters a culture where diverse thoughts, experiences, and backgrounds are valued and celebrated.
• Empowers employees to take the initiative to further team and company goals.
• Builds a safe environment to try new insights and make mistakes.
• Demonstrates the courage to make difficult decisions and have candid conversations.
• Encourages candor and transparency.
• Communicates the business need for change.
• Leads optimally in ambiguous environments.
• Sets high performance standards for employees and team.
• Builds dedication to achieve goals and deliverables.
• Balances risk with growth opportunities.
• Maintains a strong external focus, voice of customer, industry and regulatory.
• Strategically aligns processes and resources to future goals and objectives.

Partnering:

• Ability to work with colleagues from other teams and/or business units to ensure appropriate claim outcomes.

Location

This is a flexible position with preference given to candidates within commuting proximity to a Guardian office. Will consider remote candidates if experience is aligned and ability to travel to Guardian offices as determined by the People Leader.

Salary Range

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Health Care

• Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits

• Dental plan

• Vision plan

• Health care accounts – flexible spending, health reimbursement, and health savings accounts

• Critical illness insurance

Life and Disability Insurance

• Company-paid Life and Disability insurance plus voluntary supplemental coverage

• Accident insurance

Retirement and Financial

• 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

• Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

• Flexible work arrangements (part in-person/part remote)

• Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

• Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

• Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

• Emotional well-being, mental health, and work/life resources powered by Spring Health

• Wellness programs, including fitness program and equipment reimbursement

• Child, adult, and elder back-up care support through Bright Horizons

• Adoption assistance

• College planning

• Tuition reimbursement

• Student loan assistance

• Commuter benefits in select metropolitan areas

Equity & Inclusion

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:

• Employee Resource Groups:

• Colleague Connection Committees

• Community Involvement Committees

A culture that encourages colleagues to bring their authentic selves to work

• Voluntary self-ID

• Pronunciation and phonetic spelling of names

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.