Team Lead - Sales Support

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR

For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States. Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.

WORK TYPE: Remote

LOCATION: United States

COMPENSATION:The pay rate for this job is $22.00 per hour.

HOW YOU WILL MAKE AN IMPACT:

Execute the support necessary to facilitate timely and accurate order fulfillment and provide a high level of customer service for Field Sales Pros. Provide guidance to teammates with daily questions and issues, while encouraging a positive work environment.

WHAT YOU WILL DO

• Still perform all necessary functions that a Sales Support Rep provides daily.
• Demonstrate high proficiency of SAP.
• Strong outgoing personality with a passion for helping teammates.
• Assist in training and staff development.
• Detail oriented with strong multi-tasking abilities.
• Proficient in Microsoft office applications, TEAMS, Excel, Word and Outlook.
• Respond to questions from teammates to provide solutions and resolve issues.
• Communicate team status and team issues to management as necessary.
• Identify and participate in process improvement opportunities for teammates.
• Hold quarterly Team meetings, or when necessary, for communication to celebrate team victories, discuss issues, and/or get suggestions from teammates.
• Support and adhere to all company policies, procedures, and guidelines.

QUALIFICATIONS:

KNOWLEDGE/SKILLS/ABILITIES

• Proficient in SAP and Microsoft office applications.
• Understanding of Sales Support Rep roles and responsibilities.
• Strong communication skills, able to solve problems and make decisions with confidence.
• Motivate and inspire teammates.
• Think like an owner and use critical/strategic thinking when making decisions.
• Lead by example, adaptability in changes, and keeping a positive mindset.

EDUCATION/EXPERIENCE

• 1 year in Sales Support Rep role

PHYSICAL REQUIREMENTS  

The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

• This job operates in a home office environment.

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