Team Lead of Intake (Indianapolis, IN / Remote)

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Team Lead for our Intake team in Indiana. 

This role is remote with potential travel to the FreedomCare hub closest to you.

Department & Position Overview: 

This role is patient and caregiver-focused on providing a seamless customer service experience by effectively leading a team of empathetic and solutions-driven Intake Specialists. In this role, you will mentor and advise your team members to provide exceptional customer service to clients and caregivers.  

Every Day You Will: 

• Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues 
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback 
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines 
• Manage process improvement by identifying system or workflow areas of opportunity  
• Responsible for disseminating information and training from senior management and other departments to their direct reports 
• Interviews candidates, trains employees, and does continued training with their team 

Ideal Candidate Will Possess: 

• Experience managing/supervisory a group or team of employees 
• Exceptional experience leading, mentoring and developing their employees 
• Experience with performance management   
• Demonstrate proficiency in our Intake process and systems at FreedomCare 
• We are looking for people with above average performance in monthly SOC category 
• Self-motivated with a drive to exceed open case targets and metrics 
• Strong analytical, organization and time management skills 
• Ability to motivate team to meet and/or exceed case management targets or metrics 
• Excellent communication, critical thinking and organizational skills 
• Self-motivated, work independently and ability to make informed decisions 
• Drives mission, core values and …