Team Lead - MTS Build Pod

BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR

For over 50 years, BSN SPORTS has been the largest team sporting goods equipment and apparel distributor of choice in the United States.  Our 3,000 BSN SPORTS employees strive to support the Heart of the Game by putting valuable time back into the day of coaches and administrators through excellent service platforms. Our company mission is simple: Save coaches and administrators time with everything they do off the field so they have more time to impact young lives on it.

WORK TYPE: Remote

LOCATION DETAILS: United States

PAY RATE:  $22 per hour

HOW YOU WILL MAKE AN IMPACT

The BSN Sports MTS Build Pod is looking for an individual with a great service-minded attitude to assist MTS Build Specialists with day-to-day questions on systems and procedures as well as consistently execute the support necessary to facilitate timely and accurate My Team Shop Builds and provide a high level of service to Sales Pros and customers.

WHAT YOU WILL DO

• Work MTS Build leads
• Assist in training and staff development while maintaining personal workload expectations
• Demonstrate effective team training
• Respond to questions from the team and provide follow through to help resolve issues
• Communicate team status and team issues to management as necessary
• Identify and participate in process improvement opportunities
• Work closely with our outside BPO partners

QUALIFICATIONS

KNOWLEDGE/SKILLS/ABILITIES

• Collaborative
• Excellent communication and follow up skills
• Detailed oriented and strong multi-tasking abilities
• Team-oriented mindset
• Must have strong skills in critical thinking and ability to guide fellow MTS Build Specialist through complicated issues.
• Strong product knowledge

EDUCATION/EXPERIENCE

• 2-3 years customer service experience preferred

• 1-2 years at BSN Sports preferred

• Demonstrated a high proficiency of TAL, Wizard, SAP, QOE and CRM (Engage)

• Proficient with Microsoft Office application proficiency (MS Excel, MS Word, MS Outlook, MS Teams)

PHYSICAL REQUIREMENTS

The physical demands that are described as required are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates in a remote environment. Largely a sedentary role with the ability to sit at a desk and work on a computer for the majority of the shift with breaks as needed following the department’s lunch and break policy.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.