Team Lead, Member Escalations - Remote
Hi, we're Oscar. We're hiring a Team Lead, Member Escalations to join our CGA team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
You will be an expert on production team workflows and lead goals and KPIs for the team of support staff to meet business objectives while providing coaching and leadership. You will partner with stakeholders to assist members with their health insurance needs, while partnering with stakeholders to identify and develop workflow improvements to enhance efficiencies for the team.
You will report to the Concierge Operations Manager.
Work Location:
This is a remote role. You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $64,400 - $71,400 per year. The base pay for this role in all other locations is: $48,960 - $64,260 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities
- Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks …
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Benefits/Perks11 paid holidays 401(k) plan participation Annual performance bonuses Employee benefits Life and Disability insurance Medical, dental, and vision benefits Paid holidays Paid parental leave Paid sick time Paid wellness time and reimbursements Performance bonuses Unlimited Vacation Unlimited vacation program
SkillsAdministrative Tasks Compliance Customer service Data analysis Leadership Lean Six Sigma Operations Process Improvement Project Management Team Management
Tasks- Compliance
- Compliance with laws and regulations
- Continuous Improvement
- Implement best practices
- Monitor KPIs
- Other duties as assigned
- Process Improvement
2+ years
Education Certifications RestrictionsMust reside in specified states