Team Lead, Market Liaison Support Services

Job Summary:

The Team Lead, Market Liaison Support Services (MLSS) oversees a team of Market Liaison Support Services Analysts, assists with strategic planning initiatives, process improvement, and implementation of MLSS Team action plans.

Essential Functions:

• Provide leadership and direction to direct reports to ensure the goals, policies and standards of the department and CareSource are met
• Monitor scheduling, attendance, and work allocation of team; provide oversight and conduct regular one-on-one meetings with direct reports
• Engage direct reports through consistent performance feedback and development opportunities
• Direct activities to monitor MLSS requirements
• Direct activities to identify and perform regular oversight and monitoring of MLSS  
• Recommend process improvements based on findings from monitoring activities
• Conduct monthly reviews with the MLSS Team
• Work cross-functionally with the other MLSS Teams as well as Operational Teams to identify process gaps and drive improvements
• In collaboration with the manager and MLSS Analyst III, develop, update, and implement department SOPs and training tools
• Analyze and report financial savings related to process improvements
• Ensure quantitative and qualitative measures are used to meet performance objectives
• Build strong working relationships within and outside of MLSS for resolving systemic issues and driving process improvements
• Perform any other job related instructions as requested

Education and Experience:

• Bachelor’s Degree or equivalent years of relevant work experience is required
• Minimum of three (3) years in managed care or healthcare operations environment is required
• Prior leadership or supervisory experience is preferred

Competencies, Knowledge and Skills:

• Overall knowledge and understanding of MLSS related systems and processes is preferred
• Intermediate proficiency level with Microsoft Word, Excel, PowerPoint & Visio
• Advanced troubleshooting and problem-solving capabilities
• Solid understanding of claims processing and healthcare operations
• Ability to document and maintain business and system requirements including process flows  
• Ability to analyze processes and produce recommendations for improvements
• Excellent oral and written communication skills
• Ability to manage time effectively
• Excellent critical thinking and listening skills
• Effective relationship management skills
• Effective organization and prioritization skills
• Effective facilitation and interpersonal skills

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Hybrid work location
• May be required to travel, estimated at less than 10%

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.