Team Lead - End User Computing

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman – a Computerworld 2024 “Best Places to Work in IT” company - is hiring a Team Lead- End User Computing.

Oversee the daily operations of the desktop systems team including planning and implementation of end user software and hardware, endpoint management, imaging, software deployment and patch management

• Oversee operations of Desktop Services team to ensure quality, reliability and security as change occurs. This includes ensuring the proper planning, designing, implementation, and maintenance of desktop systems and associated technologies (e.g., desktops, laptops, operating systems, software compatibility, software distribution, etc.)

• Contributes to strategic planning and assists in the development of strategic roadmaps for the disciplines under direct management.

• Create an environment which focuses on value, collaboration, and transparency.

• Ensure all relevant team metrics (KPIs) are tracked and communicated often in accordance with ITIL best practices and I&O needs.

• Ensure service level agreements (SLA) and operational level agreements (OLA) are established, managed effectively, objectively measured, reported with transparency, and consistently achieved at a high rate.

• Execute on approved strategies to increase efficiency and customer experience with objective tracking and transparent reporting to measure success of these efforts.

• Partner with others in the organization to ensure that more and more low-risk tasks are clearly defined in a repeatable process, permission has been properly delegated, and responsibility for these functions are passed to the appropriate teams.

• Actively solicit honest feedback from others in the organization on ways we are perceived on delivering services to the rest of the organization - both formally and through informal means.

• Identify and research industry trends and emerging technologies to determine benefits to the organization. Promote collaboration on new, innovative ideas while ensuring ideas have a strong value proposition before implementation or seeking additional approval.

• Work with the IT Process team to ensure all …