Team Lead Collab & Content Services

Job Information
Job Title: Team Lead Collab & Content Services 
Job Requisition ID: 61708
Ministry: Technology and Innovation
Location: Edmonton (Remote across Alberta)
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: September 16, 2024
Classification: Systems Analyst 3 
Salary:  $3,199.50 - $4,237.85/ Bi-weekly ($83,506 - $110,607/year)
 

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx

The Ministry of Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation.aspx

The Technology Support and Operations Division uses a one-government approach to Information Management and Technology (IMT) governance, decision-making and service delivery across the Government of Alberta (GoA) balanced with individual business partner needs. This broader lens facilitates enhanced data sharing, collaboration, reduction in data duplication and innovation support to ensure effective IMT solutions and service delivery across the government to provide better services to Albertans.

Role Responsibilities

Are you a creative Information Technology professional that enjoys leadership, solving problems and creating innovative results for clients? Do you pride yourself on your supervisory skills, friendly client service, good listening skills, and attention to detail? If so, please read on!

Reporting to the Manager, Collaboration & Content Services (CCS), as the Team Lead Collaboration and Content Services you will be responsible for consistent delivery of services provided by the CCS team.  In this position, you will support service related work including: new development and configuration; system/application maintenance and support; multiple projects support and leadership; technical consultation/expertise/leadership; Electronic Information Management (EIM) expertise and leadership; maintaining customer relationships; and ensuring compliance with GoA standards/policies/practices/etc.  

The lead is responsible for day to day planning, coordination, and prioritization of work assignments within the CCS  team.  Further the lead is responsible for balancing the needs of all ministries in the GoA as stakeholder, as well as technical needs of more than 20 various technology platforms with over 50 integrated external apps,  100s of integration points, and the internal needs of Service Alberta.

Responsibilities:
Some of the role’s responsibilities include, but are not limited to:

• Leading development, enhancement, maintenance, and bug fix efforts for applications and databases used to support services provided by content services team while ensuring quality and integrity of delivery.
• Leading system analysis and requirements consultation ensuring requirements are: well understood; documented; and adhere to GoA standards/policies/practices/etc.
• Leading CCS specific systems design, enhancements, and maintenance to ensure the GoA meets industry best practices and follows all GoA standards/policies/practices/etc.
• Ensuring critical and vital records, needed to protect the lives of Albertans, are available 24/7 for accountable platforms.
• Providing direct leadership on system architecture, maintenance, system configuration, and system support while ensuring services provided by content services team are available and maintained to a high standard.
• Leading a CCS team ensuring priorities are addressed, work assignment are clear, escalations and communications to other teams are address, and resources are balanced.

To be successful in this role, you must demonstrate excellent: 

• Project and time management skills to coordinate requirements gathering sessions, code migration and testing.
• Ability to work with multiple business areas, and multiple business partners from different levels of management, in order to investigate and understand business processes and workflows from any area of the organization.
• Communications with Information Management / Records Management through appropriate consultation and collaboration to ensure client solutions are developed to meet long-term retention & disposition needs.
• Ability to manage multiple conflicting requirements, priorities, and escalations at the same time.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
 

• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, manage resilience in times of uncertainty and effectively work in a changing environment.
• Drive for Results: Knowing what outcomes are important and maximizing resources to achieve results that are aligned with the goals of the organization, while maintaining accountability to each other and external stakeholders.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
• Creative Problem Solving: Ability to assess options and implications in new ways to achieve outcomes and solutions.

Qualifications

Required:

• University graduation in Computer Sciences or a related field. 
• 4 years of experience in service setup, configuration, maintenance, and patching of Content Services:
  • OpenText Content Server, Documentum, Oracle Web Center Content; and other related services such as: Kofax Capture, Kofax Total Agility, Adlib, Blazon, Brava, Web reports, Extended ECM, etc.
• Supervisory/leadership experience to:
  • Lead, mentor, and supervise multiple technical and support roles
  • Coordinate vendor and employee resources.

Equivalencies:

• A related two-year diploma in computer technology or a related discipline from a recognized postsecondary institution and six years related experience. 
• Or a related one-year certificate from a recognized post-secondary institution and seven years related experience.

Assets:

• Experience working with Information Management / Records Management through appropriate consultation and collaboration to ensure client solutions are developed to meet long-term retention & disposition needs.
• Detailed knowledge of database principles, practice, design, configuration.
• Experience in application design and change management procedures.
• Knowledge of Windows Operating System and Microsoft Office software.
• Knowledge of Windows Server including security configuration, and IIS configuration.
• Experience in developing and debugging code in HTML, HTML5, VBA Script, JavaScript, C#, and MS SQL.
• Experience in developing and modifying Cascading Style Sheets (CSS).
• Experience in developing and modifying in PowerShell, and Batch files.
• Experience in developing in ASP.NET using the Model View Controller (MVC) architecture with Entity Framework.

 
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Notes

Term of Employment:  Permanent, Full-time position. 

Hours of Work:  36.25 hrs./week - Monday to Friday 

Location: Edmonton (Remote across Alberta).
You must reside in Alberta to work remotely. 

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level. 

Final candidate will be required to undergo security screening.

Cover Letter: Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies. 

Resume: For Employment Experience, please indicate duration of employment (month, year). Please specify employment status (i.e., Casual, part-time, or full-time)
Ex: Youth Worker, Jan 2006 - June 2009, Part-time (three 8 hr. shifts/week)

For any Post-Secondary Education:
Please specify your major and length of program and the year you graduated.
Ex: Bachelor of Social Work, 4-year Degree (Graduated 2017)

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA has to offer to prospective employees.

• Working for the Alberta Public Service - About the Alberta Public Service | Alberta.ca
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Management Employees Pension Plan (MEPP) - https://www.mepp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
 

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
 

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.


Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Michelle Elliott, TAS Administrator at Michelle.Elliott@gov.ab.ca