TAOS Program Manager

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Supports the management of various programs within HR Service Delivery. Partners with leaders and stakeholders to drive development and implementation of key goals, objectives, and success criteria for multiple initiatives including our enterprise wide Drug and Background program vendor partners. Responsible for program development, deployment, and quality assurance activities, coordinating among a wide range of teams to ensure that programs are within scope, and on schedule. The Program Manager role will work closely with leaders and business partners to identify opportunities to decrease manual processes and streamline protocols while optimizing our vendor relationship and delivery of services.

Job Description

Core Responsibilities/Tasks: 

• Manage various customer programs including the Comcast Drug and Background program in support of HRSD’s vision, mission, and goals.  

• Coordinate multiple projects and initiatives, partnering with cross-functional teams to meet leadership expectations, align organizational goals and deliver products on time 

• Partners with TAOS Programs leader to manage vendor relationships including recurring and ad hoc operational meetings with clients and vendor partners.  

• Serves as a program expert and resource, acting as liaison to internal and external stakeholders and business partners for general inquiries and escalation resolution.  

• Leverage data to monitor and improve processes and programs, conduct resource analysis, provide business insights and resolve issues at the root-cause level 

• Create analytical products that ‘tell the story’ and deliver actionable information to leaders, clients and stakeholders 

• Continually assess existing programs and processes to increase efficiency, reduce waste, and achieve a better candidate/customer experience.  

• Create & maintain all program documentation including project plans, process maps, work assessments, technology utilization, stakeholder updates, presentations etc. Work with key stakeholders to identify and schedule all work required to achieve and maintain program objectives. 

• Proactively identify and analyze risks and …