Systems Engineer

ARIZONA DEPARTMENT OF REVENUE

Funding Arizona’s future through excellence in innovation, exceptional customer service and public servant-led continuous improvement.

All Arizona State employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government. Our goal is for every ADOR team member to reflect on individual and team performance, reduce waste, and commit to continuous improvement with sustainable progress. Through AMS, every ADOR team member seeks to understand customer needs, identify problems, improve processes, and measure results.

Systems Engineer

Job Location:

Address:  1600 W Monroe Street
Phoenix AZ 85007

Posting Details:

Salary: $101,200 

Grade: 27

Job Summary:

Designs, develops, implements and maintains Arizona Department of Revenue (ADOR) information technology systems ensuring optimal security, stability and effectiveness; performs systems management and integration functions; and serves as a subject matter expert for the team and others.

This position is available for remote work on a full-time basis within Arizona (including virtual office arrangements).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

Essential Functions

Subject Matter Expert/Lead (10%)

• Leads initiatives to develop solutions and processes to meet needs; identifies unique innovative approaches

• Identifies required resources; trains, schedules and monitors resources; may participate in hiring

System Support & Administration (30%)

• Analyzes, troubleshoots and resolves applications in productions and testing environments

• Installs new hardware and software, and maintains operating systems and application software 

• Plans, coordinates, and implements security measures according to ADOR policies and procedures using best practices

• Engages with application stakeholders to understand functional requirements

• Monitors performance and availability, and identifies and remediates sSecurity vulnerability. 

• Analyzes business problems and assess resources to meet organizational needs Reviews and recommends improvements to existing architectures

• Develops system security standards and data privacy practices

Programming (20%)

• Create deliverables according to the SDLC to include writing and coding applications and stored procedures

• Automates tasks for production environments

Documentation (15%)

• Develops standards and guidelines for applications use and protection

• Identifies and documents functional and technical application specifications

Agency/Department Compliance & Continuous Improvement (20%)

Knowledge, Skills & Abilities (KSAs):

Knowledge/Understanding
-Working knowledge of various infrastructure technologies and in-house developed applications utilized in the
enterprise
-Advanced knowledge and understanding of software implementation processes, including requirements and technical design analysis, installation plan development, system and user testing, problem resolution.

Skills
-Effective verbal, written, and listening communication skills
-Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations
-Effective interpersonal skills and demeanor
-Effective in the skill of synthesizing feedback and adjusting accordingly
-Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.
-Expert level proficiency in in the use of virtualization and cloud computing software such as VMWare and platforms such as Hyper-V
-Proficient in the use of command line shell scripting languages such as PowerShell; in the use of operating systems such as Linux and Windows; operating within engineering frameworks such as DevOps;; operating within and in the use of on-premises and cloud-based systems; in the use of programming languages such as Cobol; in the use of platforms to develop and run enterprise applications such as WebLogic; and the use of backup systems, POS systems, document imaging systems, geographic Information systems, and other applications used at the agency level as assigned.

Abilities
-Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
-Ability to work both independently and collaboratively as part of a team
-Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
-Ability to learn LEAN concepts, principles and tool
-Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.
-Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another

Selective Preference(s):

Degree in Information Technology, Computer Science, or a related field

Pre-Employment Requirements:

The final candidate will be required to abide by the the following pre-employment checks:
-Employment Verification and Reference Checks
-State and Federal Criminal Background Check, including fingerprinting
-Arizona Tax Filing Records Check
-If applicable, ASEDRA Authorized Driver Identification Check

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides a world class comprehensive benefits package including:
-Paid time off for holidays, sick days, annual leave, military leave, bereavement leave, and civic duty leave
-Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
-A robust and affordable insurance plan that includes medical, dental, vision, life insurance, short-term, and long-term disability options.
-Higher education discounts for State employees and tuition reimbursement up to $5,250 per fiscal year, available to seek further career advancement or certification in Continuing Professional Education.
-Work-life balance and additional options for life betterment such as the Infant at Work Program, State Wellness Program, Public Transit Discounts, Alternate Work Schedules, and Telework opportunities.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary. Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

Contact Us:

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at talentgroup@azdor.gov.

*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

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