Systems Associate, JIRA

About Carrot:

Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for employers and award-winning experiences for millions of people worldwide. Whether there is a need for care through fertility preservation, male-factor infertility, pre-pregnancy, IVF, pregnancy and postpartum, adoption, gestational surrogacy, or menopause, Carrot supports members and their families through many of the most memorable and meaningful moments of their lives. With Carrot, you can pursue your possible.

The Role: 

The Carrot Operations team is seeking a highly motivated individual with extensive experience in the administration and configuration of the Atlassian Jira and Confluence software suite. In this role, you will be responsible for managing the Confluence Space and Jira Software and Service Management deployments for the Operations team.

Key responsibilities include:

• Administration and Configuration: Oversee the setup, customization, and ongoing management of Jira and Confluence to meet the needs of the Operations team.
• Collaboration: Work closely with Customer Success, Finance, Product, and Engineering teams to design and implement workflows and automation that enhance process efficiency and maximize the value of Atlassian tools across departments.
• Process Improvement: Identify opportunities for process improvements within Jira and Confluence and drive initiatives to enhance their structure and usage.
• Customization and Automation: Manage and customize Jira projects and workflows, create and maintain automation rules, and establish views, dashboards, and reports to support various team needs.
• Subject Matter Expertise: Act as a key resource within the team, providing expert advice and guidance on best practices for using Jira and Confluence to drive quality and efficiency.

The Team: 

The Carrot Operations team exists to drive efficiency and position our Customer-facing, Member-facing, and broader Operations teams to provide best-in-class service to their constituents.  We support these teams to achieve established team-level KPIs, by:

• Managing the critical systems and tools these teams rely on to excel at their jobs - from procurement, business relationship management, setup, to ongoing configuration and maintenance
• Driving cross-functional collaboration - within and outside of the Operations department - to support business-critical processes and tools
• Providing governance and centralized management of key business functions
• Executing on key initiatives that drive operational efficiency across all teams within the Operations department, and enabling the organization as a whole to scale in a …