Systems Analyst -Touchworks

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Systems Analyst -Touchworks

Remote in following States Only:

NY, CT, FL, GA, NJ, NC, SC, TN, TX, & VA.

Overview

The EHR Systems Analyst- Touchworks will work under the direction of the Ambulatory Manager or team lead(s) to provide day-to-day operational support, ongoing maintenance, and configuration of the Touchwork Enterprise Electronic Health Record (AEHR) application to support the business goals and objectives.

• Provide support for the EHR system as determined in the support matrix.
• Provide Tier II application support to physicians and staff using the EHR system.
• Follow the incident management and problem management processes per the defined support SLA.
• Communicate with end users of the AEHR system to understand issues encountered and develop solutions.
• Participate and provide support for enterprise initiatives, such as system upgrades, new integrations, and the configuration of new functionality.
• Participate in the analysis and design of system enhancements. 
• Create documentation for system configuration and workflows.

• Write and execute test plans for unit, functional, and integrated testing as required including plans used for interfaces, system enhancements, workflows, and system upgrades.

• Contribute to the analysis, design, configuration, build, testing, and application administration as needed. 
• Follow and enforce change management processes for all environment changes.

• Create and maintain documentation on all activities, project specifications, and maintain Disaster Recovery documentation as needed.
• Perform systems administration activities in the EHR such as new user setup, workspace configurations, role setup, e-prescribing enrollment, etc.

• Provide support as needed during the implementation of new facilities, and provide on-going systems and operational support for each facility.
• Liaison with the third party vendors as needed for support and implementations.
• Participate in 24/7 on-call rotation for Production Support.

Additional Skills

• Experience in clinical implementations, specifically ambulatory …