Systems Analyst / Tech Writer

The NISC IV Training Group (NTG) within the Leidos Digital Modernization Sector is looking for a highly motivated individual with strong experience in administration and configuration of Jira as well as technical writing.

The Systems Admin / Technical Writer role involves overseeing day-to-day administrative tasks for AST Jira projects, including project configuration, user account management, workflow optimization, script automation, conducting end-user training, and providing technical support as necessary.

Note: This is a remote position. However, the right candidate will be within a commutable distance to the office in Washington DC. This is necessary for customer site meetings.

Primary Responsibilities

Specific duties for the position include:

• Proofreading documentation to ensure the accuracy of format, structure, proper semantic/syntactic use, spelling, and punctuation.

• Documentation may be in the form of conventional documents or may be implemented as user guides, help sections or reference materials embedded in software systems.

• Entering, monitoring and updating technical issues in JIRA tracking tool.

• Producing system architecture diagrams and visuals pertaining to software, data, workflows and system logic.

• Editing documents, to include checking and correcting the content to ensure consistency and coherence; style; grammar; parallel structure; and cross-referencing, ensuring:

  • All documents are clear and comprehensible.

  • There is a logical development of subject matter.

  • The level of concept, expression, and vocabulary is appropriate for the target audience.

  • Conclusions drawn are valid and supported by reference to facts.

  • Conclusions are consistent and compatible with other documents and conform to established division, agency, and departmental procedures as well as the Administrative Procedures Act.

• This includes but is not limited to: partnering with subject matter experts, other technical writers/editors, team lead, attorneys, and/or management officials to ensure documents meet consistency and accuracy standards outlined above.

• Produce edited documentation for review.

• Revise documentation to incorporate any requested changes.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field with 4+ years of prior relevant experience or Master’s with 2+ years of prior relevant experience, additional years of experience will be accepted in lieu of a degree .

• Proficiency and experience with Jira task management software.

• Demonstrated capability to proactively engage and serve end users for in maintaining IT or other software tools for their use.

• Experience developing, delivering, and maintain training on IT related tools.

• Excellent analytical and problem-solving skills, with the ability to identify and resolve configuration-related issues effectively.

• Experience with Microsoft Office products: Word, Excel, PowerPoint

• Strong ability to …