Systems Analyst 2

Systems Analyst 2

This customer focused technology role is responsible for providing primarily second level technical support of BlueShore Financial’s Technology Infrastructure with a strong focus on the Banking system, Windows Servers, Windows Active Directory, Enterprise Messaging (Microsoft Exchange) and Enterprise Backup. In this critical position, you will support our business strategy in a high availability environment by proactively implementing and maintaining the technology infrastructure at BlueShore. This position supports systems operations, automation/scripting, systems security, network components, protocols, gateways, Internet technologies, data communications and operating systems.

BlueShore Financial is a mid-sized Credit Union in British Columbia, with $7 billion in assets under administration and 390 employees. We have a compelling and differentiated brand that resonates with the West Coast community we serve. With over 80 years in the financial services industry, our innovative strategy is rooted in expert advice and expertise, delivered by an exceptional team.

This position will provide a flexible hybrid schedule (not fully remote), with two days required each week in our corporate office in North Vancouver. During your onboarding and training period of approximately 3 months, you will be required to be onsite 5 days a week.

There is required participation in an on-call technology support rotation schedule that will include after-hours work/support seven days a week as necessary. Travel to branch locations will be required, therefore you will require access to and use of a vehicle.

Employee Type:           Full Time

Schedule:                     Monday - Friday (rotating on call as per above)

Job Category:              Technology

Location:                      1250 Lonsdale Ave, North Vancouver/Hybrid Home Office

Key responsibilities of this role are:

• Provide 2nd level support to the Systems Infrastructure team; ensuring issues are resolved in a timely manner and resolution processes are well documented for tracking and future reference.
• Provide excellent customer service to our internal partners, ensuring service delivery expectations are consistently met.
• Develop and maintain custom scripts to increase system efficiency, operations and lower the human intervention time on tasks and mitigate operator errors.
• Effectively communicate via written and verbal delivery channels to business units and all levels of management.
• Prioritize work orders and requests and follow through to ensure completion.
• Install, configure, and maintain BlueShore Financial hardware and software coordinating with all impacted stakeholders.
• Support and maintain BlueShore Financial’s Microsoft Windows Infrastructure, Skype for Business, Exchange and Enterprise Backup.
• Manage operation tasks of the core Banking System, ensuring highest level of availability, performance and security.
• Proactively monitor servers and workstations ensuring optimum performance, outage prevention, capacity planning and identify opportunities for improvement.
• Keep up-to-date on new and emerging technologies and trends and make recommendations for changes/improvements in support of operations efficiency.
• Document IT procedures; provide input into and communicate corporate standards to all users.
• Perform system backups and recoveries in support of BCP validation.
• Apply critical thinking in investigating and resolving unique issues where no documentation and training has been provided.

Qualifications and Experience

• 3 to 5 years’ experience in integrating and administrating Enterprise Technology
• Degree in Computer Science or related technical diploma
• Systems infrastructure experience (data, voice, local and/or wide area network, systems management and security, and software assessment and repair)
• Solid TCP/IP knowledge
• Solid understanding of Information Technology Infrastructure (Security, LAN/WAN, SAN, Server, Enterprise Messaging, Virtualization, VPN and a strong knowledge of Microsoft Active Directory)
• Extensive customer service experience

Pay Transparency

Pay transparency is an important characteristic of our recruitment process and overall BlueShore culture which supports a diverse, equitable and inclusive workforce.

The target range of this role is $74,000 - $91,000 per year, plus a variable performance bonus. Employment offers are determined by knowledge, experience and internal equity.

What BlueShore Financial can provide you: 

• 4 weeks of paid vacation to start, plus paid personal and wellness days
• Flexible hybrid work from home/in office arrangement
• Work that is critical and impactful to the entire organization
• Opportunity to work in a world-class, award-winning organization
• Continuing education assistance and access to certified coach colleagues
• Comprehensive Total Rewards Program including bonuses, pension, flexible benefits, and employee assistance program
• Banking benefits including chequing and savings accounts, lines of credit, e-bike or bike loans, and supportive mortgage rates
• Unique lifestyle benefits including a transit subsidy, personal health expense reimbursement (Keeping Well Benefits) and Perkopolis discount portal
• Gender-neutral washrooms
• Opportunities to be involved including social, inclusion, health and fundraising committees (ShoreConnect, Cultural Ambassadors, Health & Safety or BC Children’s Hospital)

What BlueShore Financial needs from you:

• Recognize the strength that diversity, equity and inclusion brings
• Forge relationships with colleagues for strong collaboration
• Provide a premium level of service to all clients, internal and external
• Communicate effectively and professionally
• Exhibit a growth mind-set
• Strive for continuous learning
• Be a proactive thinker and problem solver
• Demonstrate digital excellence
• Be accountable for the risk responsibilities in your area

Be Richly Valued. At BlueShore Financial, our employees are as important as our clients. We strive to create a workplace culture of openness, empowerment, trust and passion.  We are building an even stronger and better BlueShore by incorporating the values of diversity, equity and inclusion into our everyday practices. We believe in being curious, asking questions, and seeking to understand and embrace our differences. Our values unite our organization and are our guiding compass, but it is our exceptional employees that bring our corporate values to life. They are passionate about delivering exceptional client service and a banking experience that promises to impress.

From the moment you walk into one of our Financial Spas™, you’ll know you’ve arrived at a special place, where all the elements work together to stimulate the senses and create a distinctive atmosphere unlike any financial institution you’ve experienced. We embrace the West Coast lifestyle, while providing a premium and sophisticated experience for our clients and employees. We’ve been entered into Waterstone Human Capital’s “Hall of Fame” as one of “Canada’s Most Admired Corporate Cultures”.

BlueShore Financial is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our organization, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

We respectfully acknowledge that our services are provided on the unceded territories of the Lil’wat7ul (LíỈwat), xʷməθkʷəỷəm (Musqueam), Sḵwx̱wú7mesh (Squamish) and SəỈílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.

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