System Engineer – ServiceNow HRSD

General Information

Job Advert Title: System Engineer – ServiceNow HRSD

Location: Nihonbashi, Tokyo

Division: DigitalX

Employment Class: Permanent

Description

【募集の背景 / Purpose & Scope】 As a Systems Engineer of a team of individuals in a specific area of digital expertise, you will be a crucial player in driving our digital initiatives forward in our agile organization. Our agile operating model consists of two components – Digital Capability and Digital Execution. Digital Execution are about aligning multiple missions around business goals and facilitating collaboration on a larger scale. Digital Capability, on the other hand, focus on the growth and development of individuals within a specific expertise area. This dual structure enables us to scale agile practices efficiently while maintaining a focus on both product development and individual skill enhancement.
A Systems Engineer focuses on the development, deployment, and integration of software platforms that support our business processes and operations. This role involves a blend of technical expertise, business acumen, and a deep understanding of the specific platforms and systems that drive business functions of our affiliates. The goal is to ensure these systems/ platforms are optimized to support business requirements of our affiliates that are not supported by our Enterprise Platforms (Country specific Legal, Regulatory, Satutory requirements and our unique/niche areas). You will be at the forefront of implementing innovative solutions and will have the opportunity to work on cutting-edge technologies in your field.
【職務の内容 / Essential Job Responsibilities】 （雇入れ直後）

1. Platforms/ System Development and Configuration: Design, develop, and configure business systems to meet the specific needs of our organization. This could involve programming, configuring settings, and integrating various software solutions.
2. System Integration: Ensure seamless integration between different business platforms and systems (e.g., integrating CRM and ERP systems) to enhance data flow and business processes.
3. Performance Monitoring and Optimization: Regularly monitor the performance of business platforms, identify bottlenecks, and implement optimizations to improve efficiency and user experience.
4. User Support and Training: Provide technical support to platform users, resolve issues, and conduct training sessions to ensure users can effectively utilize the platforms.
5. Initiative Execution: Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected Value. Contribute to the ongoing realization of Value from these enterprise platforms through continuous integration and deployment.
6. Collaboration: Work collaboratively with team members within the subdivision and across other digital and business units.
7. Continuous Learning: Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise.
8. Innovation: Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.
9. Reporting: Regularly report on the progress of the various Value Teams and outcomes to your Capability Lead and team members.
10. Problem-Solving: Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.
11. Quality Assurance: Ensure the highest quality and consistency in the work delivered.

（変更の範囲） 会社内での全ての業務
【就業環境に関する要件 / Specific Physical or Environmental Requirements】 • This position is remote and will be based in Japan.
【応募要件 / Qualifications】 ＜必須 / Required＞ • Bachelor’s Degree in computer science, information technology, or related field (or equivalent experience. • Minimum 5 years of information technology industry experience, with 3+ years of experience working on the ServiceNow platform and technologies. • ServiceNow Certified Application Developer (CAD) • Hands-on experience designing, developing, and supporting Service Catalog, Service Portal and HRSD/EC Pro. • Hands-on experience supporting and developing ServiceNow solutions across ITSM, ITOM & CMDB. • Hands-on experience designing, developing, and supporting Workflows/Flow Designer, ATF, MID Server, integrating ServiceNow with external systems, etc. • Proficiency with ServiceNow scripting (Glide, JavaScript). • Design, implement, and maintain workflows within ServiceNow to automate business processes, improve operational efficiency, and enforce organizational policies and procedures. • Proficiency in troubleshooting, identifying, and developing automated solutions, code fixes, code deployment and performance tuning for multiple ServiceNow environments, including Production. • Working in a team to develop, execute and provide ongoing operational support for CI/CD pipeline. • Confident and able to multi-task and manage expectations in a fast-paced environment with competing priorities. • Experience to write and maintain code specifications and business functionality/user documentation. Maintain documentation. • Demonstrable experience in Agile methodology and mindset. • Able to evaluate the latest ServiceNow features and determine their value for adoption. • Leverage AI technologies to optimize workflows, improve decision-making, and enhance user experiences within ServiceNow. • Assessing architecture and solution designs to support stakeholder objectives, including alignment with ServiceNow implementation best practices and staying OOTB. • Ability to provide technical evaluation and time estimates for delivery. • Excellent communication skills, both written and verbal.
＜歓迎 / Preferred＞ • Capable of nurturing talent within the ServiceNow development team. • ServiceNow certifications (implementer, developer, or administrator) across ServiceNow products. • Experience in the ServiceNow Service Mapping Application • ITIL certified. • Full-life cycle ServiceNow management with experience leading 2+ upgrade projects to enhance platform functionality and efficiency.
【応募書類 / Application Documents】 和文履歴書・和文職務経歴書・英文レジュメ Both Japanese and English Resumes are needed
【選考プロセス / Selection details】 書類選考 → 1次面接 → 2次面接 → 最終面接 ※変更の可能性もございますので、予めご了承下さい。 CV screening → First interview → 2nd Interview → Final interview *Please be advised that there might be a change in the process.
【勤務地 / Location】 （雇入れ直後） 東京都中央区　アステラス製薬　日本橋事業所　本社 Nihonbashi, Tokyo
（変更の範囲） 会社の定める事業場および自宅
【勤務開始日 / Start Date】 応相談 Will be decided according to the candidate's flexibility
【契約期間 / Contract Duration】 期間の定めなし Not limited to specified period
【試用期間 / Probation Period】 試用期間原則なし No probation period in principle
【給与 / Salary】 ①基本給：当人の経歴・技術・技能等を考慮して決定 ②裁量労働制の場合：裁量労働手当として職務グレードに応じて50,000～100,000円支給 ③フレックスタイム制の場合：月間の所定労働時間を超えて勤務する時間に対して時間外勤務手当を支給 ①Base salary: will be decided by the candidate's experience, skill and capability. ②When Discretionary Work System is applied: Discretionary work allowance will be paid.(50,000～100,000yen, based on the Grade) ③When Flextime System is applied: Overtime allowance will be paid for time worked in excess of prescribed working hours.
【昇給 / Salary Raise】 有り
【賞与 / Bonus】 有り
【諸手当 / Allowance】 裁量労働手当、住宅手当、通勤手当　等 Discretionary work allowance, Housing allowance, Commutation allowance, etc.
【勤務時間 / Working Hours】 8:45～17:45（月～木）、8:45～16:00（金）、企画業務型、裁量労働制 裁量労働制の場合、所定労働時間を働いたものとみなす 8:45～17:45（Mon～Thu）、8:45～16:00（Fri） Discretionary Work System
【休日 / Holidays】 完全週休２日制（土曜・日曜）、祝日、5月1日、夏季、年末年始 Weekends(Sat and Sun), holidays, May 1st, summer vacation, New Year holidays
【休暇 / Vacation Leave】 年次有給休暇、育児休業制度、介護休業制度　等 Annual paid leave, childcare leave system, nursing care leave system, etc.
【福利厚生 / Welfare】 雇用保険、労災保険、厚生年金、健康保険、共済会制度、社宅制度、持株会制度、財形貯蓄制度　等 Employment Insurance, Industrial Accident Compensation Insurance, Welfare Pension Insurance, Health Insurance, Mutual Aid Association System, Company Housing System, Employee Shareholder Association System, Property Accumulation Savings System
【アステラス製薬　採用サイト/ Career web site】 https://re-jp.astellas.com/jp/recruit/newgraduates/ For more information about Astellas, please visit our career web site. "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
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