SVP Strategy, Exp & Commercial Excellence

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a dynamic and strategic leader to join our team as the Senior Vice President (SVP) of AGT Strategy, Experience, and Commercial Excellence. This role is pivotal in shaping and executing our 3-year commercial strategy, driving commercial productivity, and enhancing the overall experience for our customers, partners, and employees. The SVP will lead the development of business cases, prioritize initiatives based on ROI, and ensure the successful implementation of our commercial engine.

The Main Responsibilities

• Develop 3-Year Commercial Strategy: Based on market insights for Lumen, develop a comprehensive 3-year commercial strategy. This includes defining the roles, skills, tools, and capabilities needed to build a world-class commercial engine.
• Lead Experience Initiatives: Oversee the end-to-end journey mapping and realization for customers, partners, and AGT employees. Ensure a seamless and exceptional experience across all touchpoints.
• Annual Sales & Revenue Planning: Create and run the annual sales and revenue planning process. Partner with product and marketing teams to ensure the commercial engine supports business growth.
• Build Change Management Practice: Establish a change management practice for the AGT team. Plan for, implement, and monitor changes to ensure the 3-year strategy becomes a reality.
• Drive Commercial & Forecasting Excellence: Lead efforts to achieve commercial and forecasting excellence across AGT. Ensure accurate and reliable forecasting to support strategic decision-making.
• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams, to ensure alignment and support for the commercial strategy.
• Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the success of the commercial strategy and experience initiatives. Use data-driven insights to make informed decisions and drive continuous improvement.
• Innovation and Best Practices: Stay abreast of industry trends and best practices to ensure the company remains competitive. Foster a culture of innovation and encourage the adoption of new technologies and methodologies.
• Team Leadership and Development: Build, lead, mentor, and develop a high-performing team. Foster a collaborative and inclusive work environment that promotes professional growth and development.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful execution of the commercial strategy. Proactively address challenges and obstacles that may arise.
   

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$273,787 - $365,050 in all states.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

• Benefits
• Bonus Structure

Requisition #: 336706

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.