SVP, Retrieval Operations - Remote, United States

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

As the SVP of Retrieval Operations, you will be responsible for overseeing all aspects of the Offsite operations; the team, and vendors that are responsible for contacting Providers and scheduling and retrieving records through a variety of methods. You’ll ensure the delivery of exceptional customer service experiences, optimizing operational efficiency, and driving continuous improvement initiatives. You will play a pivotal role in developing and executing strategies to enhance customer satisfaction, increase productivity, and achieve business objectives.

You will:

• Develop trust-based relationships with cross-functional partners with a high say/do ratio
• Develop and implement short and long-term operations strategies and initiatives to achieve key organizational goals, drive growth, and enhance the overall performance of the Offsite retrieval operations.
• Oversee day-to-day retrieval activities, including inbound and outbound call handling, …