Support Specialist (Veterans Disability Appeals)

About Allsup, LLC

Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.
You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You’ll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun. 
Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate—including SSDI, veteran’s disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.

About the role

• The Support Specialist role in the Allsup Veterans Disability Appeal Service Department (AVDAS) is responsible for various administrative functions aimed at supporting the VA disability appeal process. The primary function of the AVDAS is to support and educate potential customers about the disability appeals process and Allsup’s services.

What you'll do

• Places outbound calls to customers to follow-up on outstanding forms, decisions, or other important documentation.
• Prepares POA forms, appeals, and other supportive documentation for submission to the VA.
• Uses the VA submission portal to upload POA forms, appeals, and supportive documentation to the Veterans Benefit Management System. 
• Documents case notes, and records conversations and actions thoroughly.
• Reviews and processes all incoming mail, e-mail, and faxes and ensures documents are properly associated with the appropriate case files.
• Uses an online platform to request and retrieve medical records. 
• Mails appropriate correspondence to the claimant as needed, while ensuring deadlines are met and quality standards are maintained.
• Processes a wide variety of administrative tasks and data entry in the VA Case Management system. 
• Maintains strict confidentiality of claimant information, procedural manual, and other confidential company information.

Qualifications

• High School Diploma. Associate degree a plus. 
• Allsup experience and/or experience in a customer service field preferred. 
• Ability to multi-task, input accurate data, problem solve, and operate various computer systems and screens simultaneously. 
• Exceptional oral and written skills.

Benefits

• Health, Dental, and Vision Insurance
• 401(K) Matching
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Paid Holidays
• Flexible Spending and Health Savings Account
• Tuition Reimbursement
• Pet Insurance
• Employee Assistance Program

DISCLAIMERTasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.
Allsup is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Apply