Support Specialist, Payroll & Payroll Tax
Remote
Hey, this job isn't fresh anymore! đ Find fresh remote jobs here
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365âs culture is focused on empowering team members to produce top-notch results while elevating their skills. Weâre constantly evolving and improving to make sure we are and always will be âBest in Classâ ... and we want that for you too!
The Support Specialist, Payroll & Payroll Tax, is responsible for supporting R365 Payroll clients. They will work closely with both the R365 Support Team and Payroll Operations team to ensure all clients receive a delightful experience with R365 Payroll particularly with their experience with payroll and payroll taxes. This person will manage pertinent customer communications through tickets, live chats, and phone calls. In addition, they may be asked to assist other agents with resolving tickets focused on payroll and payroll taxes. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success. The Support Specialist, Payroll & Payroll Tax also acts as an internal contributor by sharing improvement opportunities to further develop the payroll product with cross-functional partners to enhance the overall system experience, drive usage, and client retention.Â
The Support Specialist, Payroll & Payroll Tax, is responsible for supporting R365 Payroll clients. They will work closely with both the R365 Support Team and Payroll Operations team to ensure all clients receive a delightful experience with R365 Payroll particularly with their experience with payroll and payroll taxes. This person will manage pertinent customer communications through tickets, live chats, and phone calls. In addition, they may be asked to assist other agents with resolving tickets focused on payroll and payroll taxes. A successful applicant will have a proven track record of great attention to detail and the ability to work simultaneously on multiple tasks and projects. The combination of technical knowhow, interpersonal communication, a strong sense of initiative and a drive to get the job done well will be critical to success. The Support Specialist, Payroll & Payroll Tax also acts as an internal contributor by sharing improvement opportunities to further develop the payroll product with cross-functional partners to enhance the overall system experience, drive usage, and client retention.Â
How you'll add value:
- Handle inbound and escalated customer situations from the Support teams to improve customer satisfaction.Â
- Acts as a subject matter expert in the R365 Payroll solutionÂ
- Define and scope the clear deliverables and timelines that set proper expectations for customer inquiries.Â
- Investigate and diagnose customer challenges and create solutions to rectify any issues.Â
- Respond and resolve all Tier 1 Tax issuesÂ
- Escalate tickets to the Payroll Operations: Tax team and own customer communication through resolutionÂ
- Assist Workforce Support team with tickets that require higher level of Payroll expertiseÂ
- Clearly communicate customer needs and expectations to internal stakeholders for project wrap up.Â
- Actively engage in continuous learning and self-improvement to complete required training programs and enhance system knowledge and stay up to date on legislation impacting clientsÂ
- Able to meet and exceed strict deadlines while handling high volume of clients.Â
- Work on special projects as needed.Â
- Other duties as assigned.Â
What you'll need to be successful in this role:
- âŚ
This job isn't fresh anymore!
Search Fresh JobsJob Profile
Benefits/Perks401k + matching Comprehensive medical benefits Equitable Pay Equity Option Grant R365 Team Member Benefits & Compensation Team Member Benefits & Compensation Transparency Unlimited PTO + Company holidays Wellness Initiatives
Tasks- Engage in continuous learning
- Manage customer communications
- Other duties as assigned
- Special projects
Accounting Analytical Back-office operations Communication Customer service Emotional Intelligence Excel Interpersonal Communication MS Office Payroll Payroll operations Payroll Tax Problem-solving SaaS SaaS environment Training Troubleshooting Windows
Experience2 years
Education Certifications
Remote Jobs in North America
Remote Jobs in Europe
Remote Jobs in South America
Remote Jobs in Asia/Pacific
Remote Jobs in Africa
Remote Jobs in Middle East
Full Time Remote Jobs
Part Time Remote Jobs
Internship Remote Jobs
Contract Remote Jobs
Temporary Remote Jobs
Freelance Remote Jobs
Mid-Level Remote Jobs
Senior-Level Remote Jobs
Entry-Level Remote Jobs
Exec-Level Remote Jobs
Lead-Level Remote Jobs
Remote Pathologist Jobs
Remote Engineer I Jobs
Remote Contract Jobs
Remote Project Manager Jobs
Remote Machine Learning Jobs
Remote Analytics Jobs
Remote Business Development Jobs
Remote Therapist Jobs
Remote Advisor Jobs
Remote Mobile Jobs
Remote Technician Jobs
Remote Assistant Jobs
Remote Growth Jobs
Remote Data Scientist Jobs
Remote Program Manager Jobs
Remote Audit Jobs
Remote Administrator Jobs
Remote Corporate Jobs
Remote Customer Success Jobs
Remote Inside Sales Jobs
Remote Jobs with CAD > 180K in Salary
Remote Jobs with EUR > 200K in Salary
Remote Jobs with EUR > 220K in Salary
Remote Jobs with GBP > 300K in Salary
Remote Jobs with GBP > 260K in Salary
Remote Jobs with GBP > 280K in Salary
Remote Jobs with CAD > 200K in Salary
Remote Jobs with EUR > 240K in Salary
Remote Jobs with CAD > 220K in Salary
Remote Jobs with EUR > 260K in Salary
Remote Jobs with CAD > 240K in Salary
Remote Jobs with CAD > 260K in Salary