Support Software Engineer (Remote)

About Yembo

We are a remote company on a mission to bring trust and transparency to home services industries through virtual inspection technology. Yembo’s AI uses smartphone videos to build an on-demand digital replica of each property that will immediately answer questions such as how many furniture items need to be moved, what is the square footage of the room, what type of material is the home built out of, etc. With 100 million+ properties in the USA alone, there are millions of inspections required for all sorts of home services like moving, insurance underwriting, insurance claims handling, mortgage, and flooring renovations, and we want Yembo to be the category-defining company that virtualizes inspections for these industries.

About You

We're looking for a support software engineer to quickly and effectively handle any product related customer escalations as well help us maintain secure, reliable code at scale. You will be responsible for troubleshooting our technical support tickets and implementing solutions that not only solve the immediate need, but also ensure that similar issues do not arise in the future.

If you are excited about developing solutions, automation, improving efficiency, and engaging directly with our customers, this might be a great fit for you!

Responsibilities

As a support engineer, you can expect to cover the following:

• Triage development issues that are reported by our customers and internal users. 
• Debug technical product issues across the stack (frontend, backend, infrastructure)
• Interact directly with customers over phone and video calls to help resolve any pressing issues
• Build internal tools that let us solve our users issues faster, maintain resiliency and reliability of our codebase, and adhere to security and compliance policies. 
• Automate and streamline development tasks (rotating credentials, updating dependencies, security updates, etc)
• Reduce repeated support issues by building new features or improving existing ones. Work with the design, product and development team to improve the product.
• Analyze support tickets to understand what our biggest areas of improvement are. Be able to come up with ideas to solve them and own their development.
• Work with external development teams to answer their integration questions and advise how to best work with Yembo’s APIs
• Apply modern open source tools and frameworks where appropriate
• Make recommendations regarding the development of new code, reuse or refactoring of existing code, and use of 3rd party and/or open source frameworks

Requirements

• Full stack developer (PHP, Javascript, React, Typescript, AWS (EKS, EC2, S3, Cloudfront, Route 53), MongoDB, NodeJS) - Backend focus preferred with ability to collaborate with frontend developers
• Ability to write idiomatic code and adhere to best practices
• Be able to jump into an existing code base and understand what’s going on
• Knack for troubleshooting and problem solving
• Ability to communicate technical solutions internally and externally
• Ability to work with external developers on integrations
• Ability to see projects through from start to finish
• Ability to analyze support data and come up with solutions to reduce repeat issues
• Autonomous, driven, can-do attitude 

Bonus

• Product savvy - can develop new features that would make our customer’s lives easier

Salary: $83,000 

Benefits

• 100% Employer Covered Health Care Plan for you and your family (Medical, Dental & Vision)
• Retirement Plan (We offer a 401k with 4% company match)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Unlimited Flex PTO, Flexible Sick Leave & 11 National Holidays)
• Parental Leave for both caregivers
• Annual Events & Meetups
• Work From Home (Fully Remote Team)
• Stock Option Plan
• Learning & Development Opportunities
• Note: Health care, retirement and insurance benefits are currently available only for US employees.

Before you apply, we highly encourage you to learn more about Yembo on our page.