Support Engineer, Shared Services, Digital Banking

COMPANY DESCRIPTION:  Forbright is a nationwide full-service bank and lender helping accelerate the transition to a sustainable and low-carbon economy. Headquartered in Chevy Chase, Maryland, Forbright is committed to accelerating the transition to a sustainable economy by financing visionary leader in clean energy, healthcare, technology, financial services, real estate, and other industries with extraordinary service.
COMPANY CULTURE:  We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible environmental, social, and governance practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.
COMPANY MISSION:  We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a more sustainable future.
JOB SUMMARY: The Support Engineer, Shared Services, with a focus on Site Reliability Engineering (SRE), plays a critical role in ensuring the reliability, availability, and performance of our digital banking production systems. This role works closely with customer support, development, operations, and infrastructure teams to maintain and enhance our services, employing SRE best practices to drive system reliability and efficiency.

DUTIES AND RESPONSIBILITIES:

• Collaborate with Product, Customer Support, and Operations teams and serve as technology first responder to efficiently resolve escalated issues 
• Coordinate with and train additional team members (including offshore team members) to ensure 24/7 support 
• Monitor production systems for performance, availability, and reliability 
• Respond to and manage production incidents, triaging and performing root cause analysis and help implementing fixes to prevent recurrence 
• Develop, maintain, and optimize monitoring and alerting systems to proactively identify issues 
• Analyze system performance and identify areas for improvement 
• Collaborate with engineering teams to optimize application and infrastructure performance 
• Implement and manage capacity planning and scaling strategies 
• Automate repetitive tasks and processes to increase operational efficiency 
• Develop and maintain scripts and tools for system management and monitoring 
• Implement and maintain SRE principles, including service level objectives (SLOs), service level indicators (SLIs), and error budget 
• Participate in the design and implementation of disaster recovery and high-availability solutions 
• Maintain comprehensive documentation for systems, processes, and incident management procedures 
• Create and deliver regular reports on system health, incident trends, and performance metrics 
• Work closely with development teams and SaaS vendors’ product teams to ensure new features and changes are reliable and scalable 
• Communicate effectively with stakeholders to provide updates on incident resolution and system status 
• Stay current with industry trends, technologies, and best practices in SRE and production support 
• Propose and implement improvements to processes, tools, and systems 
• Perform other duties as assigned 

QUALIFICATIONS:

• High School Diploma required; Bachelor’s Degree preferred 
• 3+ years of experience in engineering, production support, system administration, or related rolesrequired 
• Strong understanding of SRE principles and practices 
• Experience with monitoring and alerting tools (i.e., New Relic, Prometheus, Grafana, Datadog) 
• Proficiency in scripting languages (i.e., Python, Bash) 
• Familiarity with cloud platforms (i.e., AWS is preferred) 
• Knowledge of containerization and orchestration tools (i.e., Docker, Kubernetes) 
• Experience with configuration management tools (i.e., Ansible, Puppet, Chef) 
• Experience with incident management tools (i.e., PagerDuty, OpsGenie) 
• Knowledge of database management and tuning (i.e., SQL, NoSQL) 

The pay range for this position is below. The specific rate will depend on the successful candidate’s qualifications and prior experience. $80,000 (entry level qualifications) to $100,000 (highly experienced).

POSITION REQUIREMENTS: The requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. Work is conducted primarily in an office; however, some positions may be conducted remotely via technology. While performing duties of this job, the employee may be regularly required for prolonged periods of time to:• Sit or stand at a desk• Walk, stoop down, crouch, kneel or bend over• Use hands and fingers• Utilize a computer monitor with visual acuity• Operate technology and other office machinery such as printers, fax machines, scanners, etc.• Communicate clearly both verbally and in writing with others
ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.
PERKS/BENEFITS:• Comprehensive health, dental, and vision plans• 4 weeks PTO• 401k + company match• Metro SmartTrip benefits ($50/mo)• Remote or hybrid work schedules for most positions• Bonuses for purchasing solar panels, electric vehicles, biking to work, etc.• Paid subscriptions to Veterans Compost, Imperfect Foods, and more!• Best Workplaces for Commuters 2023 & 2024 winner• The Washington Post Top Workplaces 2023 & 2024 winner• American Banker Best Banks to Work For 2023 winner
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics. Apply