Support Engineer, Scan Data

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

We are seeking a skilled and proactive Support Engineer Scan Data with expertise in Node.js, intermediate SQL, and Python to join our team. The ideal candidate will be responsible for managing the day-to-day operations of our scan data processes, submitting files, correcting errors, and ensuring the smooth running of our systems. Proficiency in Python is required for scripting and automation.

Position Location:

Remote, United States

Reports To: 

Director, Support Compliance

What We’re Looking For:

Requirements:

 • Oversee and manage week-over-week and day-over-day scan data processes to ensure the timely submission and processing of data files.

• Monitor system performance and respond to issues promptly to maintain smooth operations.

• Submit and manage scan data files, ensuring accuracy and completeness.

• Identify, diagnose, and correct errors in file submissions and data processing.

• Perform regular maintenance tasks to ensure the reliability and performance of scan data systems.

• Troubleshoot and resolve technical issues related to Node.js applications, SQL databases, and Python scripts used in scan data processing.

• Develop and maintain scripts and tools using Node.js and Python to automate routine tasks and improve operational efficiency for scan data processes.

• Utilize intermediate SQL skills to manage and query databases effectively, ensuring accurate scan data handling.

• Python experience is required to support additional automation, data parsing, and troubleshooting efforts related to scan data processing.

• Document all operational procedures, error corrections, and maintenance activities meticulously.

• Work closely with other technical staff, third parties, support teams, and clients to address technical issues and requirements related to scan data.

• Communicate effectively with stakeholders to provide updates and gather feedback on scan data processes.

Additional skills:

 • Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent experience.

• Proven experience as a Support Engineer or in a similar operational role, with a focus on scan data solutions or similar systems.

• Experience with Node.js development, Python scripting, and intermediate SQL.

• Strong proficiency in Python for automation, data processing, and troubleshooting.

• Intermediate SQL skills for querying and updating data, specifically for scan data.

• Familiarity with SFTP, POS systems, and data processing workflows.

• Excellent documentation skills with a keen eye for detail.

• Strong problem-solving abilities and attention to detail.

Unleash your potential: What you will be doing and owning:

 • Owning scan data operations, ensuring accuracy, timeliness, and system stability.

• Enhancing automation through Node.js and Python scripting.

• Improving troubleshooting and maintenance processes.

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team

• Interview #2: Technical interview with the Team (via MS Teams)

• Interview #3: Cultural interview with Hiring Manager (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.