Support Data Engineer II - US - United States - Remote

Job Summary: The MongoDB / Elasticsearch / Linux Support Engineer supports various database services in a 24/7 Linux environment. A good candidate has knowledge that could be gained with one of the following:* 2+ years of experience with either MongoDB or Elasticsearch application support or DBA or development* 3+ years of experience with other database application support or DBA or development* 2+ years of Linux system administration We will train to gain the required expertise in database application support, Linux system administration and other technologies as needed.
 This position is for shift 1 in a support engineer team that provides 24/7 operations support for MongoDB, Elasticsearch and other database services in a Linux environment
 Due to the 24x7 operations of the business suppport engineers must be able to work a flexible work schedule, which will include weekends, holidays, occasional nights and emergency escalations. Support engineers take part in on-call rotation during regular shift hours.  Work Location: Remote

Key Responsibilities:

• Responsibilities include issue resolution for database application alerts, upgrades, patching, security, data restorals and replication, backups and performance tuning.
• They also include operating system and network troubleshooting.
•  In addition to direct customer support, support engineers work with other teams such as DBAs, SREs, account managers and developers as needed.
•  Daily activities include responding to customer requests (tickets and chats) and monitoring alerts, monitoring the production environment, providing acceptable system performance, and assuring data are protected and recoverable as required.

Qualifications:

• Excellent troubleshooting skills and ability to resolve issues quickly and effectively
• Experience managing MongoDB, Elasticsearch or other database configurations
• Good understanding of Linux operating system, especially Ubuntu and CentOS distributions
• Ability to work well in teams with good oral, written, and …