Supplier Operations Risk and Governance Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

Mission & Purpose

At Monzo, we're building the best bank account in the world: fair, transparent and a pleasure to use. Monzo’s mission is to make money work for everyone, and this is especially important to us for our customers and the service we provide.

Monzo customers already love the service they receive from our teams. As we grow, we want to build on this and believe that working with operational suppliers gives us the opportunity to continue to build great customer relationships through both our internal and third party teams.

We're looking for a Risk & Governance Manager to join our Global Operations team and help us do this. You’ll be making sure that, as we scale up our supplier footprint, we are fully in control and giving our customers an amazing service. You’ll help shape the way we think about our risks and governance across our partner footprint of outsourcing at Monzo to help us integrate our partners to be an extension of our amazing in-house team. 

About the role:

The Risk and Governance Manager role is responsible for creating and managing a risk culture and mindset across our internal global operations team and our operational partners that we work with daily. You will take charge of making sure we have well defined controls, processes and governance models in place to continually meet the growing and evolving demands of our  global partner relationships. You will be seen as a first line of defence for managing all risks and issues connected to our operational areas with our partners, using your knowledge and skills to build appropriate frameworks and monitoring to ensure we are managing our known risks well and correctly. You will drive a risk mindset culture across the team and lead from the front in supporting other members of the team in managing through risks and issues as they arise. 

We work within a mixture of regulated and unregulated deadlines when it comes to risk monitoring so crucial that weekly Quality Control is conducted and feedback and coaching is provided. Quality Assurance will also be assessed and this will be a key deliverable that feedback and remediation takes place in a timely manner.    

Your day to day: 

• Create, build, manage and maintain effective risk management models that work for us at Monzo but are easily supported by our partners
• Understand and identify where our key risks are in our current operating model and build ways to help mitigate or control these risks effectively
• Defining and leading Supplier Assessment strategy (onsite / remote based audits) 
• Partner closely with 2nd and 3rd line of defence across the Monzo team to ensure risks are effectively being monitored and controlled
• Be the internal team lead on any internal or external audits within the team or with our partners 
• Manage ongoing monitoring and resolution of open issues identified against our operating model with our partners 
• Creating and owning a full risk management roadmap for the global ops teams capturing key dates and objectives across the team
• Act as an owner and mentor across the team for driving risk management ownership and understanding and leading on a vision for enhancing knowledge and performance across the team around risk management
• Manage and improve controls that help protect our customer and business needs, with a constant vision on how to continue to innovate and evolve our control frameworks 
• Support any new partner relationships, locations or changes that happen across the operation to ensure these have been effectively assessed

You should apply if:

• You have a passion and experience in risk management, especially working with third party suppliers
• You have a proven ability to implement sustainable uplift in risk processes
• Are used to working in a fast paced environment and dealing with shifting priorities
• You have a comprehensive understanding of outsourcing regulations, ideally obtained in banking or financial services 
• You are proficient in developing strategies to ensure effective risk management of third-parties throughout their lifecycle
• You have a deep knowledge of, and ability to interpret risk regulations and standards across different jurisdictions
• You are delivery focussed with a genuine appetite to develop sustainable solutions in an innovative way
• Excellent English written & verbal communication skills
• Values driven approach in line with Monzo’s core values
• Strong ability to coach and develop teams around risk management principles

The interview process:

Our interview process involves 4 main stages: 

• Short call with a Monzo Recruiter
• Initial video-call with the Hiring Manager (30 mins)
• Full Loop Interviews (2 - 3 sessions held over GoogleMeet)

Our average process takes around 2-3 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on core-hiring@monzo.com

⏳Applications close on 31st January, but we reserve the right to close the vacancy if we feel we have received enough applications.

What’s in it for you:

💰 £48,000 - £68,000 Dependent on Experience ➕ plus share options & benefits 

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London and frequent travel is expected to our international supplier sites)

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚 Learning budget of £1,000 a year for training courses and conferences ➕ And much more, see our full list of benefits here

#LI-REMOTE #LI-NE

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊