Supervisory Case Coordinator

ICF is currently seeking Supervisory Case Coordinators capable of leading multiple teams of Case Coordinators working directly with ORR care provider staff and federal staff to make recommendations for the release and/or transfer of unaccompanied children as well as any related case consultations to support the overall best interest of children in ORR custody. The purpose of this project is to develop and maintain a national case coordination program which provide child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody, particularly in the areas of safe and timely release, identification of children with special needs and development of corresponding recommendations, and placement recommendations.

As a Supervisory Case Coordinator, you will directly support multiple teams of Direct Operations Case Coordinators and Case Coordinators working with care provider and ORR staff in carrying out program functions in a way that values transparency and respects the children, families, and staff that serve them throughout the ORR system.

Candidates must have demonstrated understanding of unaccompanied children, child welfare best practice, and the ability to maintain positive relationships with clients and colleagues. In addition, candidates must be bilingual in English and Spanish.

Supervisory Case Coordinators’ duties involve onsite and remote work to accomplish all required duties. The position does require covering for teams as needed and occasional visits to care provider sites as part of their regular duties. The teams under the oversight of Supervisory Case Coordinators are assigned to one or more care provider facilities and/or influx facilities as needed. Up to 10% travel-within region.

Must live within 50 miles from an ORR facility and be available to work some nights/weekends to meet the demands of the role.

Key Responsibilities:

• Provide oversight and supervision of Direct Operations Coordinators and their assigned teams. This includes consultation and staffing on complex cases elevated by teams in their assigned geographic regions.
• Provides input on clinical, safety and well-being issues for behavioral/mental health, physical health, juvenile justice issues, and other specialized needs which impact the care of unaccompanied children and the safe and timely release decisions and level of care decisions for potential transfers.
• Identifies and elevates emerging trends and/or issues identified by program team (Case Coordinators and Direct Operations Coordinators) to the Lead Supervisory Case Coordinator.
• Primary point of contact for elevated cases from Direct Operations Case Coordinators and engagement with federal staff as needed.
• Supervises and evaluates Direct Operations Coordinators in regional …