Supervisor, Revenue Cycle Billing

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Supervisor, Revenue Cycle Billing role is responsible for overseeing a team of staff

within a designated area(s) of the overall RCM function. Area(s) may include Billing, Collections/Denials, Cash Posting, Refunds, or other areas as the team evolves. Although the position oversees designated area(s), it is a leadership position on the broader RCM team responsible for guiding all staff in the direction of achieving business goals and priorities in a high volume, fast-paced transactional and client/payer facing environment. One of the objectives of the Supervisor, RCM, will be to focus on Denial Management initiatives. Leaders must work cohesively with their team and peers, as well as with cross-departmental partners to achieve high quality revenue cycle results.

Essential Duties and Responsibilities

• Provide day-to-day supervision, direction, and training to a team of direct reports to ensure
•   operational efficiency, accuracy and achieve performance results within designated     area(s)
• Collaborate with Client Management team and internal team members to meet RCM team
• objectives, acting as a subject matter expert in designated area(s)
• Track open issues and report updates to Leadership team and Client Managers regularly
• Provide analysis and recommendations for systems/process improvements and for specific
• issue resolution
• Responsible for team specific training and development of team members, providing   feedback and monitoring.
• Query and research claim status
• Follow up with members, clients, and payers to obtain information as needed
• Complete and/or request adjustments
• Research and resolve any open credit balances and/or any open requests for either insurance and/or member refunds
• Track and report payer violations of prompt payment or adjudication issues
• Ensure work queue of open claims is actively addressed
• Support projects as assigned for a variety of RCM initiatives
• Represent the company to payers, members, and clients in a courteous and professional manner
• Ensure adherence to HIPAA standards and all other privacy and compliance policies
• Performs other duties as assigned

Qualifications Expected for Position

• Strong computer skills, including familiarity with RCM software, required (NextGen/Altera preferred)
• Ability to effectively manage internal and offshore resources
• Advance proficiency with MS Office Suite products
• Demonstrated knowledge of healthcare revenue cycle functions
• Ability to effectively communicate verbally and in writing with payers, clients, and team     members
• Willingness to be flexible and team-oriented
• Actively supports change, inspires respect and trust
• Excellent customer service skills
• Highly organized and task-oriented
• Ability to maintain composure when confronted with fast-paced and stressful situations
• Bachelor’s degree required (may be substituted with equivalent years of experience)
• Certified Professional Biller preferred but not required
• 5 years of RCM or other relevant experience in the healthcare industry required
• 2-4 years Supervisory experience required

The base salary range for this position is $60,000 - $70,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2024. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Why Join Teladoc Health?

A New Category in Healthcare:  Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.  

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.  

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.  

Focus on PEOPLE:  Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment. 

Diversity and Inclusion:  At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.  

Growth and Innovation:  We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.  

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.