Supervisor, Referral & Document Management

Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Supervisor, Referral & Document Management - Remote leads a small team of employees responsible for referral and document management on a Territory level for the consolidated team. Collaborates with internal and external partners to ensure appropriate clinical documentation is received to prevent delays in patient care. Provides support to the local clinics and consolidated teams to ensure documentation meets the compliance requirements. Assists the Mgr, Referral & Document Management to optimize workflows to enhance productivity and timely patient access to healthcare products and services as well as positive patient interactions. Will work on referral and document management tasks as needed.

This role will be supporting the Mid-states region. All candidates are eligible to apply. Preferred candidates will have knowledge of the Mid-States payer knowledge and office administrative experience. 

Your Impact

Referral Management

• Ensures that employees are properly capturing and tracking electronic referrals.
• Ensures that employees appropriately triage and track Hospital, VA, and Same Day requests.

Document Management – ensures referral & document management employees are trained in and follow the correct workflow, process & procedures around:

• Incoming patient care documentation review and appropriate filing into patient chart.
• Timely communication to clinics for hospital call faxes
• Send out attestations to physician when required.
• Worklog review and document requests
• Work admin pending and request required documents.
• Taks appropriate verification teams
• Follow-up on requested documents
• Communicate with office when further information is required.
• Communicate with office and update when admin is complete.
• Communicates with external partners to ensure documentation requests are received.
• Educates external partners on documentation standards and facilitates updates to documentation when needed.

Document Review/Audit – ensures referral & document management employees are trained in and follow the correct workflow, process & procedures around:

• Review of documentation to ensure it meets needs of payer and medical policy.
• Verification of diagnosis codes on patient billing is accurate and reimbursable.
• Communicates with clinician when coding issues occur.

Minimum Qualifications

• A high school diploma or equivalent. Associate degree in accounting, finance and/or healthcare management preferred.
• Knowledge of best practices related to referral and document management.
• Minimum of 6 years insurance verification and/or benefits experience.
• Minimum of 1 year of experience hiring, supervising, training and coaching others. Supervising/managing experience in a multi-site environment preferred. 
• Experience with Nextgen Electronic Health Record and Practice Management Systems preferred.

• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures. 

Additional Success Factors

• Proficient knowledge of referral and document management best practices and required compliance.
• Able to initiate communication with clinic staff and insurance companies.
• Excellent customer service and communication skills
• Able to manage multiple responsibilities and to prioritize duties/tasks in a fast-paced working environment.
• Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions.
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues.
• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing, and reimbursement protocols
• Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
• Proficient computer software, such as MS Word, Excel, and automated billing systems
• Able to use various type of office equipment, such as, facsimile machines, calculator, postage machine, copiers, etc.
• Knowledge of state, federal and regional collection, and reimbursement laws
• Must have an enthusiastic and positive attitude.
• Ability to work independently, exercise creativity, and be attentive to detail.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

#LI-Remote

Salary range of $60,600 to $91,000 per year + 10% annual bonus potential. This pay range is posted to comply with wage transparency laws.  Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables

Our Investment in You

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HRC